Policy FAQs

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Details and documents

Your policy number can be found on the My Account homepage and in the Allstate® mobile app. You can also find your policy number on any recent billing statement and on your policy documents & declarations.

Yes, please keep in mind that New Mexico currently does not accept Digital ID Cards.
If you're a Massachusetts resident, keep in mind your state does not issue ID cards.

Yes, you can access your ID card without registration or logging in by using Quick Auto ID.

You can also access your ID card through the Allstate mobile app:

  1. Log in to the mobile app
  2. Select "ID Cards"
  3. Select "Access ID cards while logged out"

If you do not have the mobile app, text IDCARDS to 25788 to download. Message & data rates may apply.

Digital ID Cards are the best way to get the most up to date ID cards. If you would prefer to print your ID cards, you can do so in most states using your personal printer. If you print your ID card(s) with a personal printer, we suggest:

  1. Log in to My Account and access your digital ID card
  2. Select "View to print"
  3. Use standard 8.5 x 11 Inch white paper
  4. Double-check that the printout clearly represents all the information and features found on the digital version of the ID card

If you are a resident of Hawaii or New Mexico, select "Order by Mail" on your account to have a copy of your ID cards sent to you. Please allow two weeks for delivery.

If you're a Massachusetts resident, your state does not issue ID cards.

ID Cards viewed in the mobile app or printed only list the named insured and spouse. When accessing your ID Card on the mobile app there is now an option to add the ID Card to your Google or Apple Wallet. This will provide you with a digital ID Card that lists additional drivers on the back.

The Declaration Page will list all operators on the policy. The Declaration Page can be found by logging into My Account. Once logged in, click on the Policies drop down, then Documents.

You will be able to find the following documents in My Account:

  • Temporary ID Cards
  • ID Cards
  • Declaration pages
  • Billing and Payment Schedule information

Insurance Binders, also known as Service Requests, can also be found by logging into My Account. Once logged in, click on the Policies drop down, then Documents.

Paperless

You will receive your documents electronically, such as: billing notices, policy documents and auto insurance card(s). You’ll receive an email to let you know these documents are ready to view online. Based on legal requirements, you may still receive some documents in the mail as well as online. (This option is only available for certain policy types.)

You’ll first need to register or log in to My Account and enroll in Paperless. On the Paperless settings page, select your paperless option (eBill/ePolicy), agree to the Terms & Conditions and select 'Save'. You’ll start receiving email notifications once your documents are ready to be reviewed.

You can select eBill in your Paperless Settings to manage your bills. You can also set notifications for payment reminders by email or text.

ePolicy allows you to manage your policy documents, auto insurance card(s) and claim documents by email.

Hawaii residents automatically receive ID Cards in the mail for new policies regardless of their paperless preferences. Following policy changes and at renewal, Hawaii ID cards are only automatically mailed for policies not enrolled in ePolicy.

You can change your email address by visiting the Profile Page.

What is paperless and how do I enroll?

With our paperless options, eBill and ePolicy, you’ll receive an email to let you know every time a new billing or policy document is ready to view online. This short video walks you through the quick, simple process of enrolling your new insurance policy in paperless.

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Press TAB to open volume controlUse the arrows to control the volume

Policy Changes

Making policy changes is fast and easy. Simply log in to My Account, select the policy you want to update and then select 'Edit.' You can request changes such as:

  • Adding or removing a vehicle
  • Adding or removing a driver
  • Changing coverage
  • Updating lien or leaseholder (financial institution, such as a bank, that holds the loan)
  • Changing name
  • Changing address

If you need help understanding the coverage terms found on your auto policy documents, please find them in Auto Insurance Policy Declarations.

For new policy quotes, you can request a quote online.

For existing Allstate customers looking to get a quote for potential policy changes, you can click the Chat button to connect with one of our representatives.

If you’ve recently made a change to your policy, changes may not be reflected on your policy immediately. If you have additional questions regarding the changes or policy documentation in the interim, please click the Chat button to connect with one of our representatives.

If you’ve accidentally made changes to your policy, please click the Chat button to connect with one of our representatives.

Restrictions may vary by state.

Please click the Chat button to connect with one of our representatives if you are not the registered owner of the vehicle, have a high value vehicle, salvaged title, or recently filed a claim on the vehicle you are updating.

We're sorry to hear you're considering canceling your policy. Please contact Allstate for assistance.

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Access your policy anytime, from anywhere with the Allstate mobile app.
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Questions about your policy?

Allstate support is available via chat 24/7.

Still need help? Contact Allstate customer service.