Drivewise FAQs 

The Allstate^® mobile app is free to use. Just search for Allstate in the App or Google Play store and download.

1. Download the Allstate^® mobile app and accept the Terms of Service.
2. Log in or create an account.
3. Tap on Drivewise to activate and accept all requested permissions.
4. Enroll drivers. To maximize rewards, you’ll want to enroll all drivers on the policy.
5. Take a trip and drive safe!

Each additional enrolled driver must:

1. Download the Allstate^® mobile app
2. Select Activation Code at the bottom of the login page to activate Drivewise and accept all requested permissions.
3. Enter the activation code received via email. If a you need a new activation code, the primary insured on the policy can request a new one in the Allstate mobile app.
4. Take a trip and drive safe!

It's an access code that verifies who you are if you are not the primary insured on the auto insurance policy. The code is sent via email and is required to activate any additional drivers.

Please note that activation codes are valid for 30 days. If you need a new activation code, the primary insured can request a new one in My Account under Drivewise’s Manage Drivers section, or you can call  877-431-7670.

No. Even if the app is closed in the background, it will detect trips as long as you are in an area with adequate cellular service.

The Allstate^® mobile app automatically detects a trip is occurring when:

• The phone is on with location services enabled and adequately charged with at least 5% battery power
• On iOS: Allow Motion & Fitness and set Location to Always with Precise Location enabled
• On Android: Allow Physical Activity, set Location to Always and turn off Power savings mode (for OS 12, confirm Precise Location is set to On)
• A vehicle travels at least 15 mph for at least 1 minute. For example, a drive from home to the local supermarket

Location detection must be turned on for Drivewise to automatically collect information on your trips and provide personalized feedback. If location is not enabled and trips are not collected, you can lose out on savings.

If you have a new smartphobe, download the Allstate^® mobile app and log in using your My Account ID. You can't collect any trips until the app is downloaded.

Your trip history is stored on the smartphone that your trips were originally tracked on, but you can still review your old trips in the Drivewise Dashboard within your My Account page.

For tablet users: Drivewise can’t be activated on a tablet, but you can still download the Allstate^® mobile app on your tablet to view its activity.

Drivewise offers crash detection as a free safety feature within the Allstate® mobile app. When the app detects that you may have been in a major collision, we'll send you a notification through the Allstate® mobile app to offer help.

Crash detection technology relies on sensors in your smartphone to detect major collisions when the vehicle is moving at least 25 mph. It won't detect low-impact accidents like fender-benders or being rear-ended.

Customers will receive a policy discount for participating in Drivewise and those who sign up and avoid risky behaviors can save on their premium. If customers stay active in Drivewise (active participation means at least one driver takes 50 trips or drives prior to renewal processing), their participation discount will not decline, but overall premium savings from Drivewise will depend on the customer's driving behaviors. Drivers who have riskier driving behaviors are expected to see a higher price from participating in Drivewise.

Saving amounts and types of savings will vary by state. For more information, refer to your policy or contact your local agent.

Smartphones only with Apple iOS 14.0 or higher and Android 9.0 or higher.

Drivewise follows the person, not the vehicle, so the app can detect trips when you are a passenger in a vehicle. After a trip has ended, the trip data is updated to include a predicted vehicle (automobile, train, bus, plane or boat) and, for automobile trips, whether the user was the driver or passenger.

Only driver trips will count toward participation and scoring to help customers save more with Drivewise. If you find a trip where you were determined to be the driver when you were a passenger, you can change the mode of transportation on the Allstate mobile app by doing the following:

1. Log in to the Allstate^® mobile app
2. Select Dashboard under Drivewise
3. Select View All Trips under My Trips
4. Select Driver to edit trip
5. Update the trip method

Drivewise lets you activate "sleep" mode by doing the following:

1. Open the Allstate^® mobile app, select Profile, then Settings
2. Select Drivewise to visit your Drivewise settings screen
3. Toggle Drivewise from “Active” to “Off”
4. Set the auto-restart time frame

Drivewise reporting will turn back on automatically after the allotted time is selected. If you do not select an auto-restart time, you must go back into this menu to start recording trips again.

Yes. Please follow these additional steps below for your device type.

Samsung users:

Operating System 13

1. Go to Settings > Location > Location services > Google Location Accuracy
2. Turn on "Improve location accuracy"
3. Go to Settings > Battery and device care
4. Go to Auto optimization > Restart
5. Turn off "Restart when needed"

1. Go to Settings > Battery and device care > Battery > Background usage limits
2. Turn off “Put unused apps to sleep"
3. Scroll to “More battery settings”
4. Turn off “Adaptive battery”

1. Go to Settings > Apps > Allstate Mobile > App info
2. Turn off "Pause app activity if unused"
3. Turn off “Remove permissions if app is unused"

Operating System 12

1. Go to Settings > Apps > Device Care
2. Disable "Remove permissions if app is unused”
3. Go to Battery and select "Unrestricted"
4. Go to Open (bottom left corner) > Battery > Background usage limits
5. Disable "Put unused apps to sleep"
6. Go to Open > Three dots (top right corner) > Automation
7. Disable "Auto-optimize daily" and "Adaptive power saving"

Operating System 11

1. Go to Settings > Apps > Device Care > Battery > Optimize battery usage
2. Expand the list to view all apps from the drop-down filter
3. Turn off Allstate Mobile in the list
4. Go to Open (bottom left corner) > Three dots (top right corner) > Automation
5. Disable “Auto-optimize daily” and “Adaptive power saving”

Operating System 10

1. Go to Settings > Apps > Device Care > Battery > View Details > Battery usage
2. In the battery usage list, find Allstate Mobile
3. Disable “Put app to sleep”
4. Search for “Optimize battery usage”
5. Go to Select All > Select Allstate Mobile
6. Uncheck “Optimize”
7. Go to Sleeping Apps > Apps that won’t be put to sleep
8. Select the ‘+’ sign in the upper right corner and add Allstate Mobile
9. Go to Apps > Allstate Mobile > Battery > Optimize battery usage
10. Expand the list to ‘All apps’ from the drop-down filter
11. Verify the toggle for the Allstate Mobile is off

Pixel Phones:

Operating System 13

1. Go to Settings > Location > Location Services > Google Location Accuracy
2. Turn on “Improve Location Accuracy”
3. Go to Battery > Adaptive preference
4. Turn off “Adaptive Battery”
5. Go to App > Allstate Mobile > App Info > Turn off “Pause app activity if unused”

Operating System 11

1. Go to Settings > Apps & Notifications > See all apps > Allstate Mobile > Advanced > Battery
2. Set battery optimization to “Not Optimized”
3. Go to Battery > Battery Saver
4. Turn off battery saver

Operating System 10

1. Go to Phone settings > Apps & Notifications > Advanced > Special app access > Battery optimization
2. Expand the list to all apps from the drop-down filter and select Allstate Mobile
3. Select “Don’t optimize”
4. Select Done
5. Go to App info > Advanced > Battery
6. Verify it states “Not optimized”

Allstate^® mobile app mobile app uses similar battery levels as other navigational apps.

Allstate recommends charging your smartphone while driving. Some things that may impact battery performance of a smartphone include:

1. Smartphone age and design
2. Drive route and mobile-tower signal strength variations
3. Battery health (you may review your smartphone's battery health/performance in your settings)

Apple iOS users can review their battery activity by:

1. Accessing the Settings App
2. Selecting Battery
3. Scroll down to review Battery usage by App

Android users can review their battery activity by:

1. Accessing the Settings App
2. Selecting Battery
3. Tap the three dots in the top-right corner
4. Tap Battery usage