Allstate® mobile app FAQs

If your app is crashing or you are receiving any of these error messages:

• Service is currently unavailable
• Sorry, unfortunately Allstate has stopped
• Stuck on 'Retrieving Data'

Please try the following:

1. Close the app.
2. Restart your device.
3. Check for software updates.
4. Check for App Update.
5. Finally, if none of the above resolves the issue, reinstall the app.

If you have recently purchased your policy (within the last 24-48 hours) or if your policy has an effective date in the future, it may still be processing and won’t be available to view.

If your policy continues not to show, contact your agent or chat with a representative for assistance.

You can see the amount you owe for each policy on the "Overview" screen in the "My Bills" section on the Allstate mobile app.

Apple iOS 16.0 or higher and Android 11.0 or higher.

Crash detection is a free safety feature within the Allstate® mobile app. When the app detects that you may have been in a major collision, we'll send you a notification through the Allstate® mobile app to offer help.

Crash detection technology relies on sensors in your smartphone to detect major collisions when the vehicle is moving at least 25 mph. It won't detect low-impact accidents like fender-benders or being rear-ended.