claims FAQs

You can log in to the Allstate® mobile app, My Account, or contact your agent for an update on the status of your claim.

You should see an update in MyClaim within 24 to 48 hours of submitting your claim. If you don’t see your claim details within 48 hours, please call 1-800-255-7828 or message your claims contact within MyClaim.

Simply submit your claim online on My Account, and a claims team member will determine if you’re eligible to use QuickFoto claim to fast-track your claims process. The QuickFoto Claim® feature of the Allstate® mobile app helps you get paid quicker so you can get back to normal faster*.

If eligible, you can use the Allstate® mobile app or text ALLSTATE6 to 25788 to start using QuickFoto Claim today.