Milewise® FAQs

If you replace one vehicle on your policy with another, you can transfer the device from your old vehicle to your new one. If you add a new vehicle to your policy, you will receive a new device. Please contact your Allstate Agent or the Milewise Customer Team via chat. You can also chat with us in your Allstate mobile app.

The Milewise device will continue to capture driving information for the vehicle, regardless of the driver.

You can update your email address through My Account.

1. Log in to My Account
2. Select the drop down arrow next to Settings
3. Select Profile
4. Under Contact Information, select edit next to email address

Set up your Milewise account with an initial down payment, then pay as you go. Trip costs are deducted from your Milewise account after each trip is completed and processed — usually within 48 hours. When your account reaches the minimum balance, it will automatically replenish via the credit card on file.

You can also make a payment on your account at any time by accessing the Payment Information section on the Milewise website via My Account (see steps below).

• Login to the My Account website
• Select milewise.allstate.com to access Milewise website
• Next, select "View Payment Information" to display the payment history
• Click One-Time Payment

You can also make a one-time payment on the Allstate mobile app.

You can update your credit card on file via the Payment section in the Allstate mobile app.

1. Log in to My Account
2. Under the 'My Policies' section, click the link to the Milewise policy to view policy details
3. Click the Payment tab
4. Click 'Update Credit Card' under Payment Information in the lower left corner

Note: The changes made by the customer through the the Allstate mobile app will be effective immediately.

When you sign up for Milewise, you'll receive a Daily Rate and Per-Mile Rate based on factors such as driver age, vehicle type, and driver history - similar to a traditional auto policy. In certain states, these rates may fluctuate up or down. For better rates, avoid speeds over 80 mph, sudden braking (slowing down more than 8 mph in one second), and late-night driving between 11 PM and 4 AM.

If your Milewise device is not working, we will send you an email to notify you. You may contact your agent or the Milewise Customer Team via chat to help resolve any issues. You can also visit Self Help on the Allstate mobile app. It is important to resolve the issue with the device so you are not negatively impacted or assessed the Mileage Assessment Charge (40 miles per day).

Trip costs for Pay-Per-Mile vehicles are deducted from your Milewise account after a trip is completed and processed, usually within 48 hours. The fixed Daily Rate for both Pay-Per-Mile and Unlimited vehicles is deducted from your Milewise account daily, regardless of miles driven.

Pay-Per-Mile vehicles require the Milewise device to be installed in order to accurately capture mileage and calculate costs. If mileage information is not received, the Default Mileage Use rate is charged. If you have issues with the device, including disconnection or incompatibility, please contact your Allstate Agent or the Milewise Customer Team via chat. You can also visit Self Help on the Allstate mobile app.

Most trips will display on the Milewise dashboard in the Allstate® mobile app/Milewise website within 48 hours of trip completion. Sometimes trips will not appear right away because the vehicle is in an area where the device does not have adequate cellular service. Once the vehicle is in an area where the device can connect, all data from the device will be transferred and recorded with Milewise account.

Need assistance viewing your trip(s)? Our dedicated Customer Team is here to help! Simply click the chat button below or find us on the mobile app, and we'll gladly assist you