take back control

Finding the right support when you’ve experienced a natural disaster can make all the difference. Allstate’s National Catastrophe Team can guide you through the claims process as quickly and smoothly as possible, so you can start moving on with your life.

mobile claims center

What you can do to recover and rebuild

Recover losses caused by flooding.
Flood claims

Recover losses caused by wind and hail.
Wind and hail claims

Simple steps to file a catastrophe claim

This varies depending on your policy, but you can typically expect the following:


File and track your claim

Track using the number you receive when you file your claim.

log in


Get your questions answered

One of our catastrophe claim team members will contact you with follow-up information.


Damage assessment

The damage will be evaluated to determine all necessary repairs or replacements.


Estimate review

Your adjuster will go over your estimate and settlement.

Helpful tips to tackle the claims process

  • Start your claim online or through the Allstate® mobile app.
  • Use MyClaim to edit contact information and add payment information for quick transactions.
  • Separate damaged and undamaged personal belongings. If it’s unsafe to keep any damaged personal items, take photos or videos for your claims team to review, and then properly discard the items.
  • If necessary, have a qualified repair service or contractor make temporary repairs to prevent additional loss. Be sure to keep the bill or invoice and give these to your claims team to consider as part of your claim Take plenty of photos before any repairs take place.
  • Your home may be considered uninhabitable for reasons like no running water or your overall safety is at risk. Check with your claims team to see if you have coverage for additional living expenses.
  • Save all receipts to document any increase in your expenses while your home is uninhabitable and give these to your claims team to consider as part of your claim.

You can also contact your agent or call 1-800-54-STORM for assistance.

Catastrophe Claims FAQs

Mobile claims centers (CAT)

Support that meets you where you are

Allstate Mobile Claims Centers are conveniently placed in areas most affected to help you take those first steps towards recovery. Stop in anytime to speak with an adjuster, file a claim and even pick up a bottle of water or a teddy bear for a child who could use some comfort.

find a mobile claims center

File or track

Go online to report your claim. Use My Account to get claim details, register for electronic payments, upload documents and connect with your claims team.

You can also report your claim at 1-800-547-8676 or visit your Allstate agent.

Get local catastrophe information

Select your state to see if the Allstate National Catastrophe Team is on the scene and get up-to-date information about the event.

More resources

Get the right support to start recovering

Visit The Disaster Help Center for resources to help you deal with severe weather and get help as you start moving forward.

Disaster Help Center

Get the financial help you need

Find out more about special loans and grants with the Federal Emergency Management Agency (FEMA), the U.S. Small Business Administration, the American Red Cross, local government agencies, private lenders and charitable organizations.

To apply for federal disaster aid, visit the FEMA website or call 1-800-462-9029 (or 1-800-462-7585 for TDD). Be ready with the following information:

  • social security number
  • insurance information
  • information about the extent of the damage to your property

Be sure to find out the control number assigned to your application.