Get the support you need
What to expect when you file a claim
File and track your claim
You’ll need the following information to begin your claim.
- Policy number (if available)
- Full name
- Social Security Number
- Date of birth
- Date of death
- Place of death
- Policyholder's original, certified death certificate
Start your claim
Starting your claim is simple. You can contact your Allstate agent at 1-800-366-3495 or fill out a claim notification form to begin the process.
If you purchased your policy online through Allstate Digital Life, email us at LifeProtection@allstate.com or fill out a claim notification form to begin the process.
Once you’ve started your claim, you’ll receive a packet that includes a claimant statement form and information about next steps. If you’re working with an agent, they’ll also be sent the same packet.
Mail required documents
Just send us the completed claimant form and a certified copy of the death certificate. Your agent or claim representative will let you know if you need to provide anything else.
Regular mail delivery:
Life Claim Department
P.O. Box 620068
Dallas, TX 75262-0068
Life Claim Department MS21
8711 Freeport Pkwy North
Irving, TX 75063
Allstate Digital Life:
Allstate Digital Life Claims
Attn: Digital Mailroom
P.O. Box 660703
Dallas, TX 75266-0703
Track your claim
Get updates on your claim by contacting your agent. If you filed by phone, call Allstate’s life claim department at 1-800-366-3495. If you filed by email, contact us at LifeProtection@allstate.com.find agent
Once your claim has been processed, we can mail you the check, deposit it to your account or your agent can hand it to you in person.
Life claims FAQs
Include originals (no emails or faxes) of the following:
- Completed claim form signed by each beneficiary (this form will be included in the claim packet we send you).
- Original, certified copy of the death certificate.
- Copy of the life insurance policy (if available).
- Other applicable court documents.
The process usually takes 7-10 business days and beneficiaries usually receive their payment shortly after that.
Yes, as long as the beneficiary and the funeral home have a signed contract. You’ll need to send a copy of that contract to Allstate.
The child’s appointed guardian must send guardianship documentation, along with the claim form and certified death certificate. The Uniform Transfers to Minors Act may allow the funds to be given to a custodian for the minor child’s use and benefit, if no guardian is named. For more information and advice, a family member may want to talk to an attorney.