get the support you need

If you need to file a life insurance claim, our caring experts can help you through every step of the process. Get the support you need to file a life insurance claim quickly and effortlessly with Allstate.

What to expect when you file a claim


File and track your claim

You’ll need the following information to begin your claim.

  • Policy number (if available)
  • Full name
  • Social Security Number
  • Date of birth
  • Date of death
  • Place of death
  • Policyholder’s original, certified death certificate


Start your claim

Starting your claim is simple. You can contact your Allstate agent at 1-800-366-3495 or fill out a claim notification form to begin the process.

find agent


Claim packet

Once you’ve started your claim, you’ll receive a packet that includes a claimant statement form and information about next steps. If you’re working with an agent, they’ll also be sent the same packet.


Mail required documents

Just send us the completed claimant form and a certified copy of the death certificate. Your agent or claim representative will let you know if you need to provide anything else.

Regular mail delivery:
Life Claim Department
P.O. Box 620068
Dallas, TX 75262-0068

Overnight delivery:
Life Claim Department MS21
8711 Freeport Pkwy North
Irving, TX 75063


Track your claim

Get updates on your claim by contacting your agent. If you filed by phone, call Allstate’s life claim department at 1-800-366-3495.

find agent


Receive payment

Once your claim has been processed, we can mail you the check, deposit it to your account or your agent can hand it to you in person.

Life claims FAQs