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File and track a claim
You can file a commercial auto claim by calling 1-800-Allstate. When you call, follow these steps to reach the correct person:
- When you hear: "Will you need help with claims?", say YES.
- When you hear: "New claims or existing claims should be managed online.”, say NO.
- Continue following the prompts.
After you file, you can track your business auto claim by calling 1-800-897-4865.
Business owners’ policy claim
The commercial auto insurance claim process
File and track your claim
Once you’ve filed your claim at 1-800-ALLSTATE, you’ll receive a claim number. Use it to track your commercial auto claim’s progress. You can get updates on your business property or liability claim from your adjuster.log in
Coverage and damage evaluation
We’ll assess the damage and help set up any necessary repairs or replacements your policy covers.
We’ll contact you about your claim settlement once you have a repair estimate.
You can start repairs once you’ve had your estimate and coverage reviewed. Use a trusted shop from Allstate’s Good Hands® Repair Network for auto repairs or go with an outside provider of your choice.
We’ll send the payment to either you or the repair provider. It depends on the details of your coverage.