take back the road in no time

No matter what’s ahead, we’ll be there to keep you moving through a quick and easy online process.

What can you do to repair your vehicle

Find a repair shop near you.
Good Hands® Repair Network

Fixes to get you seeing clearly again.
Windshield and glass claims

Before you file

Should I file a claim?

Your policy requires you to let us know if you have an incident. If you choose not to file a claim, there’s a risk that you could lose coverage for damage or injuries discovered later. And filing protects you from possible future lawsuits as well.

Is there anything I need to know before I file?

There are a few points to keep in mind:

  • If you file a claim, you’ll be responsible for paying your deductible before your insurance kicks in. Get deductible information specific to your policy at My Account.
  • Allstate will try to recover your deductible from the other driver’s insurance if you’re not at fault for the accident.
  • Your policy requires you to notify Allstate if you’re in an accident with another driver. You have the option to file through the other driver’s insurance as well.
  • Your premium, or the amount you pay for your policy, may increase after the accident. If your policy includes accident forgiveness your rates won’t be affected even if you’re found to be at fault.

What information do I need to file an auto insurance claim?

You may need the following to start your auto insurance claim:

  • Contact information for anyone involved in the accident
  • Vehicle information and insurance information for each vehicle involved
  • Photos of vehicle damage
  • Location and time of day of the accident
  • A copy of the police report
  • Names of officers that responded

What if I don’t have all the information I need?

Start your online claim with any details you have now. You can go back and add more information later.

What to expect when you file a claim

1. File and track

Log in to My Account to file your claim. Once you file, you’ll be able to track your claim, share any photos or documents, and connect with us on MyClaim.

log in

2. Get damage inspected

You can have your vehicle inspected quickly and easily at any shop in our Allstate Good Hands® Repair Network. You might also have the option to have a virtual inspection using QuickFoto Claim®.

3. Receive your estimate and start repairs

If you decide to get your vehicle repaired, you can use a shop within the Allstate Good Hands® Repair Network or choose one on your own.

4. Receive claim payments

Allstate will either pay your claim directly to the repair shop or send you the money for the estimate.

5. Smile, you’re done.

Put this bump in the road behind you.


Ready to file or track?

I’m an Allstate customer

File or track your claim’s progress on My Account.

I’m not an Allstate customer

Create a guest account to track your claim.

Still need help? Visit Allstate’s support page for further guidance and information.