What can we help you with?
Need help logging in?
Recover your online account to access ID cards, track claims, make changes, download documents, and more.
recover accountRegister online for 24/7 access with My Account
Creating an online account with Allstate gives you access to view and update your policies anytime, anywhere.
register for My AccountAuto and property claims
To file a new claim:
- Log in to My Account to start the claims process online. We'll ask for some key details, then follow up if we need additional info.
- Call your Allstate agent Allstate agent
- Call 800-669-2214
To track the status of an existing claim:
- Log in to My Account to track the status online
- Not an Allstate customer? Create a guest account to track your claim
- Contact your claim contact (Find your claim contact)
Postal mail related to insurance claims can be sent to:
Allstate Insurance Company
PO Box 660636
Dallas, TX 75266
Learn more about filing a claim with Allstate.
Flood claims
If you have flood insurance, you can file a flood claim online.
Life insurance claims
Please call us for all questions or requests related to life insurance claims: 1-800-366-3495.
Learn more about filing a life insurance claim with Allstate.
Annuity claims
For annuity claims, call 1-877-499-6418.
An Allstate agent will be happy to provide you with a quote. Find an agent near you. You can also get a quote online.
Auto and property insurance
To make a payment:
- Log in to My Account
- Use our Quick Pay option and skip the log in
- Visit our Help Center to manage payment and billing options
- Call our automated pay-by-phone system: 1-800-901-1732
Mailing in a payment? Use the address listed on your policy.
For overnight payments, mail to:
Allstate Payments
1501 N Plano Rd
Suite 100
Richardson, Tx 75081
Automatic payments
- Log in to My Account to set up, manage, and cancel automatic payments.
Questions about a payment or your bill?
- Check out the FAQs on the Payments and Billing page, to see if we have an answer
- Visit our Help Center
- Call your Allstate agent
- Call 1-800-669-0653
Life insurance
Refer to your policy paperwork and/or billing statement for contact information and payment options.
Don't have your paperwork? Call 1-800-525-9287
Mortgage remittance
Allstate Lender Relations
P. O. Box 660649
Dallas, TX 75266
For overnight payments, mail to:
Allstate Lender Relations
8711 Freeport Parkway North
Mail Station 4A
Irving, TX 75063
ID cards
Auto, motorcycle, boat, ATV, and motorhome
- Log in to My Account
- Auto customers can also use the Quick Auto ID feature and skip login
- Visit our Help Center for other policy documents
- Download the Allstate mobile app
- Answer your questions about ID cards with the FAQs
Policy declarations and policy details
log in to My AccountAuto and property changes and questions
To make changes to your policy and get answers to your policy questions, you have a few options:
- Log in to My Account to view your policy details and request changes online
- Visit our Help Center for online policy changes and more
- Contact your Allstate agent
- Call 1-800-669-1552
Cancelling a policy
To cancel a policy, please contact your Allstate agent.
Get immediate roadside assistance
- Request help online now, in a few simple steps. Roadside member? Log in for help.
- Call 1-877-597-3393
Purchase a membership plan
View available plans and choose one that's right for you.
General inquiries
Life insurance payments
Refer to your policy paperwork and/or billing statement for contact information and payment options.
Don't have your paperwork? Call 1-800-525-9287
Life insurance claims
Please call us for all questions or requests related to life insurance claims: 1-800-366-3495.
Learn more about filing a life insurance claim with Allstate.
General inquiries
Contact info for life insurance and annuities varies by policy. If you have policy paperwork, refer to that for the best contact info. Otherwise, use the following:
Allstate Life/Allstate Assurance Co.
Call 1-800-366-1411
Lincoln Benefit Life Sales and Services
Contact agent, Personal Financial Representative or call:
1-800-525-9287 (for fixed policies)
1-800-865-5237 (for variable policies)
Allstate Life of New York
Call 1-800-268-5619
Surety
Call 1-800-669-7789
Allstate Life and Annuity Sales and Services
Contact agent, Personal Financial Representative or call 1-800-669-8732
- To retrieve your user ID or reset your password, use online login assistance. As a reminder, you use the same login for Allstate My Account and the Allstate® mobile app.
- Don't have a login yet? Create an Allstate My Account.
- Call 1-877-597-0570
- View our Drivewise FAQs to see if we have an answer
- Call 1-877-431-7670
- Email: drivewise@allstatesupport.com
- View our Milewise FAQs to see if we have an answer
- Contact your Allstate agent
- Call 1-877-389-0047
Home Office:
3100 Sanders Road,
Northbrook, IL 60062
- Visit our Help Center
- Contact your Allstate agent
- Call 1-800-676-5456
More ways we can help
Still need help?
Contact Allstate Customer Service or an agent.
- Find a local agent for help.
- Call 1-800-ALLSTATE (1-800-255-7828)