Milewise^® from Allstate

No problem — each vehicle on the policy will be classified as Pay-Per-Mile or Unlimited. The Pay-Per-Mile option is best for your lower mileage vehicles because you will pay a single daily rate plus a per mile rate for each mile you drive. Unlimited is best for your high mileage vehicles because you only pay a daily rate — no matter how many miles you drive.

If you replace one vehicle on your policy with another, you can transfer the device from your old vehicle to your new one. If you add a new vehicle to your policy, you will receive a new device. Please contact your Allstate Agent or the Milewise Customer Team at 877-389-0047 to make changes to your policy.

Yes! You get the same great coverage and claims support you would expect from Allstate, along with expert service from an agent you know and trust.

You can contact your Allstate agent or the Milewise Customer Team at 877-389-0047.

Milewise is an auto insurance product that gives you more control over your insurance costs and gives feedback on your driving. Choose the Pay-Per-Mile vehicle option, the Unlimited vehicle option, or a combination of both. With the Pay-Per-Mile option, you pay a low daily rate and Per-Mile rate when you drive. Unlimited vehicles are only assessed a Daily Rate, regardless of miles driven.

Both Milewise options offer the same convenient billing process: when your account reaches its minimum balance, it's automatically replenished via the credit on file. Milewise works with an easy-to-use mobile app and/or website as well as a small device that plugs into your vehicle's diagnostic port, which is usually under the steering column. The device detects how much you drive for the most accurate Pay-Per-Mile cost and ensures Unlimited vehicles experience the full benefits of Milewise like trip info and account details.

Yes — the device must be installed in the vehicle designated on the device packaging.

A red light on the device will flash briefly once it is installed. You will also receive a notification through your app once the device is connected.

It's important to check your app and/or website to ensure trips are being recorded. You will be notified in the app, website, or through email if there is an issue with the device or if trips are not recording. Trips should appear on the dashboard within 48 hours. Sometimes trips will not appear right away because the vehicle is in an area where the device does not have adequate cellular service. Once the vehicle is in an area where the device can connect, all data from the device will be transferred and recorded in the Milewise dashboard.

The Milewise device ensures you experience the full benefits of Milewise, including personalized driving feedback and account details.

The Milewise device plugs into your vehicle's diagnostic port, usually located under the steering column.

Use our Locator Guide for additional assistance locating your vehicles diagnostics port.

The Milewise device will not ship until your policy effective date. You can track your shipment via the link in the "Your Milewise device has shipped!" email you received. If you didn't receive an email, please contact your Allstate agent or the Milewise Customer Team at 877-389-0047.

The Milewise device has it's own battery along with a sleep mode to reduce vehicle battery draw to a negligible amount, comparable to a vehicle clock.

Information collected by the Milewise device includes driving speed, miles, time of day, driving events, and location. This enables us to provide you personalized driving feedback and account details. A detailed list of the information collected by the device can be viewed at https://www.arity.com/device-data/.

If your Milewise device is damaged, please contact your Allstate Agent or call the Milewise Customer Team at 877-389-0047. We'll work with you to offer a replacement device.

Set up your Milewise account with an initial down payment, then pay as you go. Trip costs are deducted from your Milewise account after each trip is completed and processed — usually within 48 hours. When your account reaches the minimum balance, it will automatically replenish via the credit card on file.

You can also make a payment on your account at any time by accessing the Payment Information section on the Milewise website via My Account (see steps below).

• Login to the My Account website
• Select milewise.allstate.com to access Milewise website
• Next, select "View Payment Information" to display the payment history
• Click One-Time Payment

You can also make a one-time payment on the Allstate mobile app.

You can update your credit card on file via the Payment section in the Allstate mobile app or the Milewise Website:

1. Log in to My Account
2. Under the 'My Policies' section, click the link to the Milewise policy to view policy details
3. Click the Payment tab
4. Click 'Update Credit Card' under Payment Information in the lower left corner

Note: The changes made by the customer through the Milewise website and the Allstate mobile app will be effective immediately

You can update your email address through My Account.

1. Log in to My Account
2. Select the drop down arrow next to Settings
3. Select Profile
4. Under Contact Information, select edit next to email address

When you sign up for Milewise, you'll receive a Daily Rate and Per-Mile Rate based on factors such as driver age, vehicle type, and driver history - similar to a traditional auto policy. In certain states, these rates may fluctuate up or down based on your driving behavior (AZ, FL, MA, MN, MO, OK, PA, SC, TX, WI). For better rates, avoid speeds over 80 mph, sudden braking (slowing down more than 8 mph in one second), and late-night driving between 11 PM and 4 AM.

No problem - we cap the number of miles you pay each day for each vehicle. In most states, the cap is 250 miles (150 in OR, IL, IN, OH and NJ). Once the cap is reached, the miles are on us!

On the days you don't drive, you only pay the daily rate listed on your Milewise account.

If your Milewise device is not working, we will send you an email to notify you. You may contact your agent or the Milewise Customer Team at 877-389-0047 to help resolve any issues. It is important to resolve the issue with the device so you are not negatively impacted or assessed the Mileage Assessment Charge (40 miles per day).

For Pay-Per-Mile vehicles, we will multiply the miles driven (rounded to one tenth of a mile) by your Per Mile Rate for that vehicle. Unlimited vehicles only pay a Daily Rate and do not incur an additional charge for miles driven.

Trip costs for Pay-Per-Mile vehicles are deducted from your Milewise account after a trip is completed and processed, usually within 48 hours. The fixed Daily Rate for both Pay-Per-Mile and Unlimited vehicles is deducted from your Milewise account daily, regardless of miles driven.

Pay-Per-Mile vehicles require the Milewise device to be installed in order to accurately capture mileage and calculate costs. If mileage information is not received, the Default Mileage Use rate is charged. If you have issues with the device, including disconnection or incompatibility, please contact your Allstate Agent or call the Milewise Customer Team at 877-389-0047.

Vehicles with the Unlimited mileage option only pay a Daily Rate each day of the policy period — regardless of miles driven. You do not incur additional charges for miles driven which is why this is a good option for your higher mileage vehicles.

Most trips will display on the Milewise dashboard in the Allstate^® mobile app/Milewise website within 48 hours of trip completion. Sometimes trips will not appear right away because the vehicle is in an area where the device does not have adequate cellular service. Once the vehicle is in an area where the device can connect, all data from the device will be transferred and recorded with Milewise account.

If you still unable to view your trip(s), please contact the Milewise Customer Team at 877-389-0047.

The Milewise device will continue to capture driving information for the vehicle, regardless of the driver.