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FAQ: Auto Insurance Claims

Have specific auto claim questions? We have answers.

If you're filing or tracking a car insurance claim, get need-to-know information about the process on our auto insurance claims page.

Auto Insurance Claims FAQ



Didn't find what you need here? Check out our car insurance tools & resources for coverage details on common claim scenarios such as car insurance and hail damage, theft, windshield damage and tire damage.

File or Track an Auto Claim.

Get Your Claim Started.

Allstate customers can file auto claims via My Account. We'll help walk you through the process from start to finish.

Log in to My Account Register for My Account

Or learn more about how to file a claim.

Use Allstate Mobile to File and Track Your Claim.

  • File and track your claim using the Allstate® mobile app. Don't have the app? Text ALLSTATEAPP to 25788 to get a link to download.Don't have the app? Download it below.

Available on the App Store Android App on Google Play

Check Your Claim Status.

Have a claim with Allstate? Select from the following:

I'm an Allstate Customer.

Track your claim's progress on My Account.

Need to register? Create an account now.

I'm not an Allstate Customer.

No problem. Create a guest account to track your claim.

Or learn more about how to track a claim.

Use Allstate Mobile to File and Track Your Claim.

  • File and track your claim using the Allstate® mobile app. Don't have the app? Text ALLSTATEAPP to 25788 to get a link to download.Don't have the app? Download it below.

Available on the App Store Android App on Google Play

ECC Monitor: OK