FAQ: Auto Insurance Claims

Have specific auto claim questions? We have answers.

If you're filing or tracking a car insurance claim, get need-to-know information about the process on our auto insurance claims page.

Auto Insurance Claims FAQ

What information do I need to file an auto insurance claim? What if I don't have all the information I need?

You may need the following information to start your car insurance claim:

Contact information for anyone involved in the incident
Vehicle information and insurance information for each vehicle involved
Photos of vehicle damage
Location, time of day and weather conditions when the incident occurred
A copy of the police report on the incident
Names of any officers that may have responded to the incident

Start your claim with the details you have now. Sharing all relevant details help move a claims process quickly. You can contact your Allstate^® claim representative later with the missing information.

Will I have to pay my deductible if I'm not at fault?

It's possible, but we'll try to recover the amount paid, including your deductible, from the person responsible.

What if my car repairs cost more than the original estimate?

No worries. If a repair shop finds hidden damage, Allstate will be contacted to approve additional expenses, and payment will be sent to your repair shop.

Where should I take my vehicle for repair?

Go anywhere you'd like. Allstate always honors your choice of repair shops. If you need help, we can recommend shops from the Allstate Good Hands^® Repair Network. Just make sure you provide them with a copy of your Allstate estimate.

What happens if my vehicle is totaled?

If repair costs are more than the depreciated value of your car, then we say your vehicle is a "total loss". Allstate will then pay you the actual cash value of your car, minus your deductible.

Am I covered for a rental car?

Check your Allstate policy for rental reimbursement coverage (sometimes called transportation expense coverage). If you don't have an Allstate policy, your claim representative will let you know if Allstate is responsible for transportation costs while your vehicle is being repaired.

Will my premium increase after a car insurance claim?

Not necessarily, but each claim is different. The amount of your car insurance premium depends on multiple factors. If your insurer raises your premium after a claim, the following factors may play a role: the severity and cost of the claim, your driving record and who was at fault for the claim.

Didn't find what you need here? Check out our car insurance tools & resources for coverage details on common claim scenarios such as car insurance and hail damage, theft, windshield damage and tire damage.

Get Your Claim Started.

Allstate customers can file auto claims via My Account. We'll help walk you through the process from start to finish.

Or learn more about how to file a claim.

Use Allstate Mobile to File and Track Your Claim.

File and track your claim using the Allstate^® mobile app. Don't have the app? Text ALLSTATEAPP to 25788 to get a link to download.Don't have the app? Download it below.

Check Your Claim Status.

Have a claim with Allstate? Select from the following:

I'm an Allstate Customer.

Track your claim's progress on My Account.

Need to register? Create an account now.

I'm not an Allstate Customer.

No problem. Create a guest account to track your claim.

Or learn more about how to track a claim.

Use Allstate Mobile to File and Track Your Claim.

File and track your claim using the Allstate^® mobile app. Don't have the app? Text ALLSTATEAPP to 25788 to get a link to download.Don't have the app? Download it below.

Edit Location

Retrieve a saved quote

Connect With Us

FAQ: Auto Insurance Claims

Auto Insurance Claims FAQ

What information do I need to file an auto insurance claim? What if I don't have all the information I need?

Will I have to pay my deductible if I'm not at fault?

What if my car repairs cost more than the original estimate?

Where should I take my vehicle for repair?

What happens if my vehicle is totaled?

Am I covered for a rental car?

Will my premium increase after a car insurance claim?

File or Track an Auto Claim.

Get Your Claim Started.

Use Allstate Mobile to File and Track Your Claim.

Check Your Claim Status.

I'm an Allstate Customer.

I'm not an Allstate Customer.

Use Allstate Mobile to File and Track Your Claim.

Company

Corporate Info

Quick Links

More