Here are the steps when you file a wind and hail or other vendor-inspected claims. View the Claims Journey Roadmap for more details.

1.

File your claim

Unless an inspection has been waived, you will be contacted to schedule an on-site inspection with one of our inspection vendors within 24-72 hours of submitting your claim.

file a claim

2.

Schedule a photo inspection

An inspection vendor will take photos of the damage to your property, gathering relevant damage information and then send it to a claims adjuster for review.

3.

After the inspection, an adjuster will be assigned

The adjuster will contact you to introduce themselves, discuss your claim and explain what happens next.

4.

Evaluate damages

The adjuster will review the photo package inspection materials and then call you to discuss the inspection and the claim process. The adjuster will make a coverage determination. If the loss is covered by your policy, the adjuster will evaluate the damage and prepare an estimate.

5.

Wrap up claim

If covered damages exceed your deductible, the adjuster will discuss payment options with you. You can view your claim documents in MyClaim.