your wind and hail claim journey

What to expect throughout your claim.

What is the wind and hail claims process?

Some claims require an inspection due to the severity of damages, but other claims can have the inspection waived if the damage is minimal. For most wind and hail claims, a vendor inspection will be the method of inspecting your property to review, document and photograph all of the damage. Once the inspection materials are provided to Allstate, your adjuster will then assess the information and contact you to discuss your claim.

What to expect when you file a claim

Here are the steps when you file a wind and hail or other vendor-inspected claims. View the Claims Journey Roadmap for more details.


File your claim

Unless an inspection has been waived, you will be contacted to schedule an on-site inspection with one of our inspection vendors within 24-72 hours of submitting your claim.

file a claim


Schedule a photo inspection

An inspection vendor will take photos of the damage to your property, gathering relevant damage information and then send it to a claims adjuster for review.


After the inspection, an adjuster will be assigned

The adjuster will contact you to introduce themselves, discuss your claim and explain what happens next.


Evaluate damages

The adjuster will review the photo package inspection materials and then call you to discuss the inspection and the claim process. The adjuster will make a coverage determination. If the loss is covered by your policy, the adjuster will evaluate the damage and prepare an estimate.


Wrap up claim

If covered damages exceed your deductible, the adjuster will discuss payment options with you. You can view your claim documents in MyClaim.

Wind and hail claims FAQs

Have more questions about your claim?

Visit our claims support page for answers to common questions about the claims filing process.

claims FAQ

Ready to file or track?

I'm an Allstate customer

File or track your claim’s progress on My Account.

Resources and support

Visit the Disaster Help Center for help preparing for and recovering from severe weather events.

Disaster Help Center

Still need help? Visit Allstate’s support page for more information.