Skip Navigation

Explore Allstate

Allstate
- We help customers realize their hopes and dreams by providing the best products and services to protect them from life's uncertainties and prepare them for the future.

Company Overview

Corporate Info

Corporate Responsibility

Logins

Mobile Apps

Find an Agent

Get A Quote
- Auto
- Home
- Renters
- Life
- Condo
- Motorcycle
- Boat
- ATV/Rec. Vehicle
- Business Insurance
- Retrieve a Saved Quote

Connect With Us

Find An Agent

Smart Search

< Start Over Welcome to Smart Search Quickly locate tools, tips, resources, insurance information and more.

For example: car insurance tips or common claims Popular Searches

Auto claims info

Easily file & track your auto claim.

It's important to have a claims process that works for you. With many options for filing and tracking a claim, your experience is simple and convenient. You can:

Log in to My Account to file and track your auto insurance claim online.
Use the Allstate Mobile App to start your claim and track it from anywhere.
Call 1-800-ALLSTATE (1-800-255-7828) to file and track your claim from over the phone.
Find an agent for help with your auto claim.

Get a quick, personalized car insurance quote.

When you drive with quality coverage, you drive with peace of mind. Allstate auto insurance can help you stay protected, wherever the road takes you.

Get a quote

How does the claims process work?

Here's a closer look at how to file and track an auto claim.

Step 1: File your claim.

Once you submit a claim, you'll get a claim number so you can track it.

Step 2: Investigate damages.

A professional may need take a closer look at the event to assess damages, determine what needs to be repaired/replaced and provide you with an estimate.

Step 3: Review estimate.

Once you've received an estimate, your claims adjuster will discuss your settlement based on your policy provisions, terms and coverage.

Step 4: Repair your ride.

After getting an inspection and estimate of damages, you can start repairing your car.

Step 5: Settle your claim.

Depending on your circumstance, Allstate may pay the repair shop directly, issue your payment at the time of inspection, or send it after the estimate has been submitted and approved.

Total loss vehicles

If the cost to repair your car is greater than its cash value, it's considered a total loss vehicle¹. In this case, Allstate will pay up to the actual cash value of your car minus your deductible.

Total Loss FAQs

How does this work with a car loan?

If your loan balance is more than your car's value, you're responsible for both your deductible and balance.

What if your car isn't worth much?

If it costs less to replace your car than to repair it, many policies will pay you the cash value. That value depends on your car's condition, prior damage and local market pricing.