Auto claims info

Easily file & track your auto claim.

It's important to have a claims process that works for you. With many options for filing and tracking a claim, your experience is simple and convenient. You can:

Log in to My Account to file and track your auto insurance claim online.
Use the Allstate Mobile App to start your claim and track it from anywhere.
Call 1-800-ALLSTATE (1-800-255-7828) to file and track your claim from over the phone.
Find an agent for help with your auto claim.

Get a quick, personalized car insurance quote.

When you drive with quality coverage, you drive with peace of mind. Allstate auto insurance can help you stay protected, wherever the road takes you.

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How does the claims process work?

Here's a closer look at how to file and track an auto claim.

Step 1: File your claim.

Once you submit a claim, you'll get a claim number so you can track it.

Step 2: Investigate damages.

A professional may need to take a closer look at the event to assess damages, determine what needs to be repaired/replaced and provide you with an estimate.

Step 3: Review estimate.

Once you've received an estimate, your claims adjuster will discuss your settlement based on your policy provisions, terms and coverage.

Step 4: Repair your ride.

After getting an inspection and estimate of damages, you can start repairing your car.

Step 5: Settle your claim.

Depending on your circumstance, Allstate may pay the repair shop directly, issue your payment at the time of inspection, or send it after the estimate has been submitted and approved.

Total loss vehicles

If the cost to repair your car is greater than its cash value, it's considered a total loss vehicle¹. In this case, Allstate will pay up to the actual cash value of your car minus your deductible.

Total Loss FAQs

How does this work with a car loan?

If your loan balance is more than your car's value, you're responsible for both your deductible and balance.

What if your car isn't worth much?

If it costs less to replace your car than to repair it, many policies will pay you the cash value. That value depends on your car's condition, prior damage and local market pricing.

Receiving your settlement check

Depending on your situation, your payment may be:

Sent directly to the repair shop
Transferred using Fast Mobile e-Payment
Given to you at the time of inspection
Mailed to you after the estimate has been submitted and approved
Made out to the lien holder or finance company if you have a car loan
Made jointly payable to your and your repair facility

Learn more about your auto claim.

Glass Claim Express®

Easily file your glass claim online with Allstate's Glass Claim Express or call 1-800-626-4527.
Learn more about Glass Claim Express®

Claim Satisfaction Guarantee

If you're not satisfied with any aspect of your claim experience for a covered loss, you may qualify for a credit on your car insurance premium.
Learn more about Claim Satisfaction Guarantee

Estimates & repairs

Once you've started the claims process, Allstate claims adjusters will be there to walk you through it step-by-step.
Learn more about Estimates & repairs

Auto claim FAQ

If you want to better understand the auto claims process, check out these commonly asked questions.
Auto claim FAQ

Get quick claims help.

If you've already filed a claim, just use your claim number to contact your claims team representative.
Get quick claims help

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