Back to top


Auto Insurance Claims

How to File a Claim and What to Expect

From fenders benders to major accidents, here's how to conveniently file and track your auto claim with Allstate.

File and Track Claims with My Account.

Allstate customers can file and track auto claims with My Account. Get started now.

Need to register? Create an account now.

Download the Allstate® Mobile App.

  • Use Allstate Mobile to file and track claims on the go. Plus, get access features like QuickFoto Claim®*. Don't have the app? Text ALLSTATEAPP to 25788 to get a link to download.Don't have the app? Download it below.

Available on the App Store Android App on Google Play

Steps in the Auto Claim Process

Here are the basic steps you may encounter during a car insurance claim.

Woman standing near a car checking her cellphone.

Step 1: File and Track Your Claim.

After you report an auto insurance claim, you'll get a claim number to help track your claim's progress.

Man kneeling and assessing damage on a car.

Step 2: Damage Evaluation

We will guide you with estimate and repair choices, so we can help assess your damage in the best way possible. If your claim is eligible, you can submit car damage photos via QuickFoto Claim.

Man using a laptop and taking notes with a pen and paper.

Step 3: Review Your Estimate.

After you get a repair estimate, you will receive details about your claim settlement. Your claim payment is based on the terms and coverage in your car insurance policy.

Car repairman holding a wrench.

Step 4: Get Your Car Repaired.

You can choose where to take your car for repairs. You may want to find a shop via the Allstate Good Hands® Repair Network.

Woman smiling and using a cellphone.

Step 5: Receive Claim Settlement.

Allstate may pay your claim directly to the repair shop or send you money for reimbursement, depending on your situation.

Still need help?

Agents are Here to Help Near
*Subject to terms, conditions, availability & claims damage. QuickFoto is intended for minor accidents and is not suited for major collision claims. Allstate Fire and Casualty Ins. Co. & affiliates: Northbrook, IL. © Allstate Insurance Company
ECC Monitor: OK