How to file a claim and what to expect

From fenders benders to major accidents, here's how to conveniently file and track your auto claim with Allstate®.

At Allstate®, your claim experience will be handled quickly and simply. Here's an overview of what to expect during the home insurance claim process.

File and track claims with My Account.

Allstate customers can file and track auto claims with My Account. Get started now.

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Download the Allstate mobile app.

Use Allstate Mobile to file and track claims on the go. Plus, get access features like QuickFoto Claim®*.

Don't have the app? Text ALLSTATEAPP to 25788 to get a link to download.

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steps in the auto claim process

Here are the basic steps you may encounter during a car insurance claim.
  1. File and track your claim

    After you report an auto insurance claim, you'll get a claim number to help track your claim's progress.

  2. Damage evaluation

    We will guide you with estimate and repair choices, so we can help assess your damage in the best way possible. If your claim is eligible, you can submit car damage photos via QuickFoto Claim.

  3. Review your estimate

    After you get a repair estimate, you will receive details about your claim settlement. Your claim payment is based on the terms and coverage in your car insurance policy.

  4. Get your car repaired

    You can choose where to take your car for repairs. You may want to find a shop via the Allstate Good Hands® Repair Network.

  5. Receive claim settlement

    Allstate may pay your claim directly to the repair shop or send you money for reimbursement, depending on your situation.

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