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Helping Customers And Communities.

Allstate's claims team members make a real difference. With nearly 15,000 members, the claims team is there to assist customers when they need it most. In addition to helping customers, many members of the claims team donate their time and talent to communities and organizations across the country.

Peggy Ann Scott
Malvern, Pennsylvania
Steven Mullen
Woodridge, Illinois
Tammy Wiley
Roanoke, Virginia
Dan Onkst
Nashville, Tennessee
Jeff Smith
Hudson, Ohio
Mark Sanders
Atlanta, Georgia
Chris McDaniel
Dallas, Texas
Robert McGruder
St. Petersburg, Florida
Karla Dunigan
Charlotte, North Carolina
Diane Eaton
Brick, New Jersey

Peggy Ann Scott

Malvern, Pennsylvania

In The Community

Peggy Ann is an active member of the Youth Aid Panel in Montgomery County, PA. The Youth Aid Panel provides a second chance for non-violent juveniles that have committed a criminal offense by linking them with a support group that encourages them to accept responsibility for their actions and get involved in the community. Peggy Ann has been involved with this program since it was established by the District Attorney's Office in 2000, and she has positively impacted the lives of numerous adolescents. In June, the Montgomery County Youth Aid Panel recognized her with the "Recognition of Excellence" Award for her dedication and outstanding service on the panel.

On The Job

As a claims processor, Peggy Ann is often the first person a customer speaks to following a loss. She starts every call by making sure the customer is okay, then listens to the situation and figures out the best course of action. She understands the importance of being the initial contact and always treats the customer as if they were her own family or friends.

Claims Prevention Tip

"Don't wait for a disaster to review your policy. Make sure you know what is covered and what is not and that you are comfortable with it in case of a loss. When in doubt—call your agent."

Steven Mullen

Woodridge, Illinois

In The Community

For the past five years, Steve and his wife have participated in the St. Jude's Motorcycle Ride from Peoria, IL to Memphis, TN. The ride raises funds for and builds awareness of St. Jude Children's Research Hospital. Last year, Steve and his wife raised over $8,000 for the cause. For Steve, the most rewarding part of the whole experience is ending at the St. Jude Children's Research Hospital in Memphis where the riders receive a tour of the hospital and get the opportunity to meet with staff and patients.

On The Job

Steve is a senior claims service analyst and has been at Allstate for over 26 years. Every day he works to restore customers' lives after a loss. Being able to help people is what he enjoys most about his job and he takes great pride in his work.

Claims Prevention Tip

"Always look out for motorcycles on the road. There are thousands of motorcycle accidents each year and many can be prevented by simply being more aware of riders on the road. "

Tammy Wiley

Roanoke, Virginia

In The Community

Tammy is an avid runner and has turned her passion into a calling. Several years ago, Tammy started a running club at the Rescue Mission of Roanoke, VA. The Rescue Mission provides housing and support for homeless men, women and children. Every Thursday and Saturday morning, Tammy leads a group of runners from the Rescue Mission's drug and alcohol recovery program. Not only does she run with them, but she also helps them acquire running shoes and proper attire through donations from individuals or local businesses, including the Allstate Foundation. Her program has helped many dealing with drug or alcohol addictions establish a new, healthy habit.

On The Job

Tammy works in claim subrogation support where she deals with other insurance companies to recover money from the responsible party on a claim that has already been paid. She works diligently to help get the deductible and any other money paid out of pocket back to the customer.

Claims Prevention Tip

"Always take photos if you've had an accident. It's so important—whether it's an auto or property claim you should take quality photos of the damage right away so we can help assess the damage. Also, always get the responsible party's information. It will save a lot of time in the claim process."

Dan Onkst

Nashville, Tennessee

In The Community

Dan has been a wheelchair basketball coach for about 10 years. His son, Joey, was born with Spina Bifida and was in a wheelchair his entire life. Dan started coaching Joey's team in 2005, and coached for 8 years. He now coaches the Music City Lightning in Nashville, sponsored by the National Wheelcats. Every day, Dan is impressed by the men on his team and their athleticism, independence and ability. He is passionate about the sport and coaches in memory of his son, Joey.

On The Job

Dan is an outside property field claims adjuster. His role allows him to represent Allstate and help customers get through the devastation of damage to their homes.

Claims Prevention Tip

"Create an inventory of all of your possessions in your home. If there is a devastating claim such as a fire, this will help tremendously with the claim process. It's harder than you think to remember everything you own."

Jeff Smith

Hudson, Ohio

In The Community

Jeff uses the skills and network he has built as a claims adjuster to make a difference in his community. He leads a volunteer group made up of Allstate claims adjusters, Allstate agents, Allstate approved repair vendors and national vendors to make a difference in the community. The group is on their fifth year of the community service project that they've named, "Community Resurrection Partnership." In the first two years, the group remodeled two homes for families in the community that were in need.

More recently, they built two playgrounds for a local community center that offers outreach programs for children and families. The collaboration, leadership and dedication of this extended Allstate family have made a huge impact on the Indianapolis community.

On The Job

As a property claim adjuster, Jeff walks into situations where people's lives have been altered on a day-to-day basis. He knows how devastating it can be when something happens to the place in which you live and works hard to restore customers' homes as quickly and effectively as possible.

Claims Prevention Tip

"Always turn off the main water supply before you leave for vacation. If there is a leak and there is no one around to catch it the result could be catastrophic."

Mark Sanders

Atlanta, Georgia

In The Community

Mark served four tours of duty—two in Iraq and two in Afghanistan, and is passionate about giving back to the military community. After returning from his deployments, he enrolled at Georgia State, where he helped establish a Student Veterans Association chapter and also served as a counselor at the local Veterans Affairs hospital. One of the most meaningful causes to him that he has volunteered for are VA "Stand Downs"—a one-to-three day event providing food, shelter, clothing, health screenings, counseling and VA Social Security benefits to veterans in need.

On The Job

Mark views his role at Allstate as far more than a job. He makes it a point to connect with each of his customers on a personal level. He likes that the Allstate platform allows adjusters to reach out and make face-to-face contact with so many people. He feels it goes above and beyond the traditional claims experience. He likes the opportunity it provides to share his own story and hear his customers—whether it's about their claim or a relative that served in the military, he believes the job is all about connecting with people and keeping them in good hands.

Claims Prevention Tip

"Set aside time to read your insurance policy and talk with your agent. The majority of customers I speak with don't understand what's in their policy. They don't know what they've purchased, so things can get tough when they need to use their coverage."

Chris McDaniel

Dallas, Texas

In The Community

Chris has been involved with March of Dimes since 1989 and works locally with The Stork's Nest, a national partnership with March of Dimes through the Zeta Phi Beta Sorority, Inc. Most of her volunteer work focuses on providing women with prenatal care to prevent cases of low birth-weight, premature births and infant deaths. She also helps to host a number of fundraising events for the organization, including roller skate nights, painting parties and bingo.

On The Job

Chris has been with Allstate for 25 years and still says that serving customers is her number one priority. She focuses on keeping costs lower for customers by weeding out fraudulent claims that make insurance more expensive for everyone. She really enjoys keeping the customer top-of-mind and mentoring new employees.

Robert McGruder

St. Petersburg, Florida

In The Community

For the last six years, Robert has been an active volunteer in the fight against ALS (Lou Gehrig's disease). "It's a horribly debilitating disease, and once you see it up close, you can't help but do something", says Robert. He first started volunteering through the Florida Chapter's Annual Walk to Defeat ALS, and more recently has set up a full team of Allstate riders to participate in the Ride to Defeat ALS. In addition to his work with the ALS Foundation, Robert helps support the veteran community, ASPCA and local school supply drives, just to name a few.

On The Job

As an auto field adjuster, Robert is one of the first people a customer sees and works with following an incident, and he enjoys building personal connections with them. As a self-proclaimed "car guy" since childhood, his passion for both cars and genuinely helping people is one of the reasons he finds working for Allstate so rewarding.

Claims Prevention Tip

"Don't drive distracted. If folks focused on driving, it would probably cut down 30 percent of accidents. Unfortunately, I deal with a lot of rollover vehicles, which we see more often than you'd think. We have a lot more serious accidents now due to distracted driving."

Karla Dunigan

Charlotte, North Carolina

In The Community

Karla is focused on emerging young leaders in her community by mentoring and providing opportunities to young women. The focus is to develop these ladies into strong leaders by exposing them to new experiences. In addition to working on community service projects alongside the teens, she also takes them on educational field trips to museums, historical sites and more.

On The Job

Karla meets customers every day who have experienced some sort of damage to their car. As an auto technician, she is able to help comfort them and explain how Allstate is there for them in their time of need. To Karla, each claim is not just another car; it's a person and an opportunity to help.

Claims Prevention Tip

"Unfortunately, my coworkers and I see all types of accidents in this business. Keep yourself safe by anticipating what could happen. Take precaution when entering into intersections. Be cautious. Pay attention. Most of all, steer clear from people who are driving distracted."

Diane Eaton

Brick, New Jersey

In The Community

Diane serves on the emergency response team in Brick, New Jersey. She started volunteering shortly after Hurricane Sandy, when she realized how critical emergency response teams are to local communities. A large part of her volunteer works includes helping out with community awareness events to help educate people on how to better protect themselves in the face of a disaster.

On The Job

Fire and flooding losses are some of the most devastating for Allstate customers— pain of which, Diane understands as a large loss contents adjuster. Her role allows her to reach customers immediately following a major loss and begin to try and help them get them back on their feet as quickly as possible.

Claims Prevention Tip

"This is a biggie: Keep copies of your important photos in a fireproof box. I've met so many people who are devastated, sobbing, when they find out their photos are gone. Also keep copies of your personal papers in a fireproof safe. These will be huge if you’re ever victim to a fire."

ECC Monitor: OK