Brick, New Jersey
How I give back to my community, off the job:
I serve on the emergency response team in Brick, New Jersey. I've been doing this for about a year and a half — after Super Storm Sandy hit, I realized that emergency response teams like this are so critical in our communities. I mostly volunteer by helping with community events — bringing awareness to disaster risks and educating people on how to better protect themselves.
How I care for customers, on the job:
Fires and huge water losses are devastating for our customers. I know the pain of these losses, through my role as a large loss contents adjuster. I get to our customers immediately after a fire or large water loss, sometimes the same day as the incident, when possible.
When I first visit the customer, I assure them that they are in good hands with Allstate, and answer any questions they might have. After that, help them create an inventory of the items that were destroyed and try to get them back on their feet, as quickly as possible.
My prevention tip:
This is a biggie: Keep copies of your important photos in a fireproof box. I've met so many people who are devastated, sobbing, when they find out their photos are gone. Also keep copies of your personal papers in a fireproof safe. These will be huge if you're ever victim to a fire.