Allstate Claims

Our Good Hands® - There For Customers And Communities Too!

Allstate's claim team numbers about 15,000 and is among the industry's best. These front-line professionals are caring, compassionate and highly trained. You can count on them to be there, along with our agency partners, to assist customers in their time of need. But we recognize that it's not only our customers who need assistance. Claim members also provide a helping hand to communities and organizations across the country by donating their time and talents. We're proud to highlight some of these claim heroes. At Allstate, our people make a real difference.

Our hightlighted team members are: Mark Sanders, Chris McDaniel, Robert McGruder, Karla Dunigan and Diane Eaton

Mark at Georgia State University taking a break from his role as graduate advisor for the Student Veterans Association of America.

Mark Sanders

Atlanta, Georgia

How I give back to my community, off the job:

Giving back to the military community means everything to me. I've done four tours of duty — two in Iraq and two in Afghanistan. When I came back I enrolled as a student at Georgia State, where I helped establish a Student Veterans Association chapter at Georgia State, and I also serve as a counselor for veterans at the local Veterans Affairs hospital. The most meaningful thing I volunteer with is the VA Stand Downs. These are one-to-three day events providing food, shelter, clothing, health screens and VA Social Security benefits counseling to veterans in need.

How I care for customers, on the job:

I connect with every customer I have. We have a great platform at Allstate that allows adjusters like me to reach out and make face-to-face contact with so many people. It goes way past the claims experience and on to the human experience. I can share my story and hear their stories-- it's more than just a job. Whether it's about their claim or a relative that served in the military, this job is all about connecting with people and keeping them in good hands.

My prevention tip:

Set aside time to read your insurance policy and talk with your agent. The majority of customers I speak with don't understand what's in their policy. They don't know what they've purchased, so things can get tough when they need to use their coverage.

Chris at the 2013 DFW Blue and White Picnic volunteering on behalf of the Zeta Phi Beta Sorority helping raise funds for the March of Dimes.

Chris McDaniel

Dallas, Texas

How I give back to my community, off the job:

I've been involved with the March of Dimes since 1989 and work locally with The Stork's Nest, which is a national partnership with March of Dimes through Zeta Phi Beta Sorority, Inc. Most of my volunteer work focuses on increasing the number of women receiving early and prenatal care to prevent cases of low birth-weight, premature births and infant deaths. I really like working with the women and working on the fundraising side of things, too. We do lots of fundraising events — roller skating nights, painting parties, and bingo.

How I care for customers, on the job:

Serving our customers is the No. 1 priority for me. I've been with Allstate for 25 years, and this goal has always been the same. In my work, I focus on keeping costs lower for customers by weeding out fraudulent claims that make insurance more expensive for everyone!

What I like most about my job:

I really enjoy keeping the customer top of mind and helping new employees learn how to do this too.

Rob at the Ride to Defeat ALS. In 2014, Rob led a group of 14 Allstate riders who raised more than $8,000 for the cause.

Robert McGruder

St. Petersburg, Florida

How I give back to my community, off the job:

For six years I've been an active volunteer in the fight against ALS (Lou Gerhig's disease). It's a horribly debilitating disease — and once you see it up close, you can't help but do something. In the beginning, I started volunteering through the Florida Chapter's Annual Walk to Defeat ALS, more recently I've set up a full team of Allstate riders to participate in the Ride to Defeat ALS and have been an active volunteer with the ALS Association. I also give back through a number of other ways including supporting veterans, ASPCA and school supplies drives to name a few.

How I care for customers, on the job:

As an auto field adjuster, I help customers by taking their car that's been damaged and getting it repaired. I've been a "car guy" since I was a little kid and have always genuinely cared about people, that's one of the reasons why this job is so rewarding for me. I love getting to build a connection with our customers; I'm one of the first people they see and work with after an incident.

My prevention tip:

Don't drive distracted. If folks focused on driving, it would probably cut down 30 percent of accidents. Unfortunately, I deal with a lot of roll-over vehicles which we see more often than you'd think. We have a lot more serious accidents now due to distracted driving.

Karla, seen here during her tenure as President of the Upsilon Kappa Omega Sorority, wants to share what she knows about being a strong leader.

Karla Dunigan

Charlotte, North Carolina

How I give back to my community, off the job:

It's my duty to give back, and right now I'm focusing on emerging young leaders in my community by mentoring and providing opportunities to middle-school young women. The focus is to develop these ladies into strong leaders, by exposing them to new experiences. We take the teenagers on -field trips," to history museums, historical sites. Anything educational. We also do community service activities with them.

How I care for customers, on the job:

I meet customers every day who've had some damage to their car. As an auto technician, I help them realize that we are there for them in their time of need. I don't think of each claim as just a car, I don't think of people as just a number.

My prevention tip:

Unfortunately, my coworkers and I see all types of accidents in this business. Keep yourself safe by anticipating what could happen. Take precaution when entering into intersections. Be cautious. Pay attention. Most of all, steer clear from people who are driving distracted.

Diane taking a break from preparing the emergency response trailer at police headquarters in February 2015.

Diane Eaton

Brick, New Jersey

How I give back to my community, off the job:

I serve on the emergency response team in Brick, New Jersey. I've been doing this for about a year and a half — after Super Storm Sandy hit, I realized that emergency response teams like this are so critical in our communities. I mostly volunteer by helping with community events — bringing awareness to disaster risks and educating people on how to better protect themselves.

How I care for customers, on the job:

Fires and huge water losses are devastating for our customers. I know the pain of these losses, through my role as a large loss contents adjuster. I get to our customers immediately after a fire or large water loss, sometimes the same day as the incident, when possible.

When I first visit the customer, I assure them that they are in good hands with Allstate, and answer any questions they might have. After that, help them create an inventory of the items that were destroyed and try to get them back on their feet, as quickly as possible.

My prevention tip:

This is a biggie: Keep copies of your important photos in a fireproof box. I've met so many people who are devastated, sobbing, when they find out their photos are gone. Also keep copies of your personal papers in a fireproof safe. These will be huge if you're ever victim to a fire.

Allstate's Claims team members have a long tradition of giving back to their communities. For more examples of these dedicated employees donating their time and talent, view the archives.

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