Learn how to file, track and settle your claim.

At Allstate®, your claim experience will be handled quickly and simply. Here's an overview of what to expect during the home insurance claim process.

File and track claims with My Account.

Allstate customers can file and track home claims with My Account. Get started now.

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Download the Allstate mobile app.

Use Allstate Mobile to file and track claims on the go. Don't have the app? Text ALLSTATEAPP to 25788 to get a link to download.

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Steps in the home claim process

These are the basic steps you may encounter during a homeowners insurance claim.
  1. File and track your claim

    After you report a homeowners insurance claim, you'll get a claim number to help track your claim's progress.

  2. Damage evaluation

    We'll work with you on estimate and repair choices, so your home damage can be assessed in the best way possible.

  3. Review estimate

    You will receive details about your claim settlement. The detailed damage estimate and any claim payments are based on the terms and coverage in your homeowners insurance policy.

  4. Get your home repaired

    Need help choosing a contractor? Ask your claim representative about Allstate's Good Hands® Repair Network of participating contractors or find your own contractor by visiting the Allstate Good Hands® Repair Network website.

  5. Receive claim settlement

    We will share details of your settlement and any payments made to involved parties. You can choose your claim payment method by logging in to My Account and selecting Claim Center.

Help for homeowners after a disaster

A catastrophe, such as a major storm, hurricane or wildfire, can result in many claims reported at one time. When this happens, a dedicated Allstate team will be on site via our mobile claim centers to help your claim get handled as quickly as possible.

Or, you can call 1-800-54-STORM (1-800-547-8676) for questions regarding catastrophe-related home claims.

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