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Allstate® Insurance Claims

Start your claim today.

With Allstate, it's easier than ever to file a claim or track an existing one. The claims team is there when you need it most to help guide you through the process.

For all your questions call
1-800-ALLSTATE

Talk to an Allstate agent

File a claim

Track a claim

Fast track claims assistance.

If you have already filed a claim, you can use your claim number to get in touch with your claims team representative

Find contact info

Have a claim with Allstate? Select from the following:

Depending on your circumstances, use one of the following actions to see the progress of your claim and any upcoming steps.

I'm an Allstate customer

After filing a claim, you can log into My Account to track its progress quickly and easily. If you haven't set up an account yet, you can register at any time.




Register for My Account Log in to track a claim

I'm an Allstate customer involved in a claim with another Allstate customer

To view an Allstate claim that is not associated with your Allstate policy, you'll need to create a third-party account and log in to track your claim online.


Create third-party account Log into third-party account

I'm NOT an Allstate customer

If you don't have Allstate insurance, you can still create a guest account and then log into My Account to track your claim online.

Create guest account > Log into guest account >


Learn more about common claims.

Depending on the type of claim you have, the steps for filing may vary. To keep things simple, auto and motorcycle claims are filed and handled the same way, as are home, condo and renters property claims. Select from the products below to learn more about the claims process.

Meet some of our claims team.

Allstate's claims team members make a real difference in their communities. With nearly 15,000 members, the claims team is there to assist customers when they need it most.

A middle-aged woman in a white button down and black vest sits tall.
Peggy Ann Scott
A mustachioed middle-aged man in a royal blue polo smiles.
Steven Mullen
A younger man with blonde hair in a black polo smiles big.
Jeff Smith
A smiling woman with short black hair wears a white blouse and pearl necklace.
Karla Dunigan
A smiling man gives a quick thumbs-up while competing in a bike race.
Robert McGruder
A woman in a dark green polo smiles.
Diane Eaton

Peggy Ann Scott

Claims Prevention Tip:

"Don't wait for a disaster to review your policy. Make sure you know what is covered and what is not and that you are comfortable with it in case of a loss. When in doubt—call your agent."

In The Community

Peggy Ann is an active member of the Youth Aid Panel in Montgomery County, PA. The Youth Aid Panel provides a second chance for non-violent juveniles that have committed a criminal offense by linking them with a support group that encourages them to accept responsibility for their actions and get involved in the community. Peggy Ann has been involved with this program since it was established by the District Attorney's Office in 2000, and she has positively impacted the lives of numerous adolescents. In June, the Montgomery County Youth Aid Panel recognized her with the "Recognition of Excellence" Award for her dedication and outstanding service on the panel.

On The Job

As a claims processor, Peggy Ann is often the first person a customer speaks to following a loss. She starts every call by making sure the customer is okay, then listens to the situation and figures out the best course of action. She understands the importance of being the initial contact and always treats the customer as if they were her own family or friends.

Steven Mullen

Claims Prevention Tip:

"Always look out for motorcycles on the road. There are thousands of motorcycle accidents each year and many can be prevented by simply being more aware of riders on the road."

In The Community

For the past five years, Steve and his wife have participated in the St. Jude's Motorcycle Ride from Peoria, IL to Memphis, TN. The ride raises funds for and builds awareness of St. Jude Children's Research Hospital. Last year, Steve and his wife raised over $8,000 for the cause. For Steve, the most rewarding part of the whole experience is ending at the St. Jude Children's Research Hospital in Memphis where the riders receive a tour of the hospital and get the opportunity to meet with staff and patients.

On The Job

Steve is a senior claims service analyst and has been at Allstate for over 26 years. Every day he works to restore customers' lives after a loss. Being able to help people is what he enjoys most about his job and he takes great pride in his work.

Jeff Smith

Claims Prevention Tip:

"Always turn off the main water supply before you leave for vacation. If there is a leak and there is no one around to catch it, the result could be catastrophic."

In The Community

Jeff uses the skills and network he has built as a claims adjuster to make a difference in his community. He leads a volunteer group made up of Allstate claims adjusters, Allstate agents, Allstate approved repair vendors and national vendors to make a difference in the community. The group is on their fifth year of the community service project that they've named, "Community Resurrection Partnership." In the first two years, the group remodeled two homes for families in the community that were in need.

More recently, they built two playgrounds for a local community center that offers outreach programs for children and families. The collaboration, leadership and dedication of this extended Allstate family have made a huge impact on the Indianapolis community.

On The Job

As a property claim adjuster, Jeff walks into situations where people's lives have been altered on a day-to-day basis. He knows how devastating it can be when something happens to the place in which you live and works hard to restore customers' homes as quickly and effectively as possible.

Karla Dunigan

Claims Prevention Tip:

"Unfortunately, my coworkers and I see all types of accidents in this business. Keep yourself safe by anticipating what could happen. Take precaution when entering into intersections. Be cautious. Pay attention. Most of all, steer clear from people who are driving distracted."

In The Community

Karla is focused on emerging young leaders in her community by mentoring and providing opportunities to young women. The focus is to develop these ladies into strong leaders by exposing them to new experiences. In addition to working on community service projects alongside the teens, she also takes them on educational field trips to museums, historical sites and more.

On The Job

Karla meets customers every day who have experienced some sort of damage to their car. As an auto technician, she is able to help comfort them and explain how Allstate is there for them in their time of need. To Karla, each claim is not just another car; it's a person and an opportunity to help.

Robert McGruder

Claims Prevention Tip:

"Don't drive distracted. If folks focused on driving, it would probably cut down 30 percent of accidents. Unfortunately, I deal with a lot of rollover vehicles, which we see more often than you'd think. We have a lot more serious accidents now due to distracted driving."

In The Community

For the last six years, Robert has been an active volunteer in the fight against ALS (Lou Gehrig's disease). "It's a horribly debilitating disease, and once you see it up close, you can't help but do something", says Robert. He first started volunteering through the Florida Chapter's Annual Walk to Defeat ALS, and more recently has set up a full team of Allstate riders to participate in the Ride to Defeat ALS. In addition to his work with the ALS Foundation, Robert helps support the veteran community, ASPCA and local school supply drives, just to name a few.

On The Job

As an auto field adjuster, Robert is one of the first people a customer sees and works with following an incident, and he enjoys building personal connections with them. As a self-proclaimed "car guy" since childhood, his passion for both cars and genuinely helping people is one of the reasons he finds working for Allstate so rewarding.

Diane Eaton

Claims Prevention Tip:

"This is a biggie: Keep copies of your important photos in a fireproof box. I've met so many people who are devastated, sobbing, when they find out their photos are gone. Also keep copies of your personal papers in a fireproof safe. These will be huge if you're ever victim to a fire."

In The Community

Diane serves on the emergency response team in Brick, New Jersey. She started volunteering shortly after Hurricane Sandy, when she realized how critical emergency response teams are to local communities. A large part of her volunteer works includes helping out with community awareness events to help educate people on how to better protect themselves in the face of a disaster.

On The Job

Fire and flooding losses are some of the most devastating for Allstate customers— pain of which, Diane understands as a large loss contents adjuster. Her role allows her to reach customers immediately following a major loss and begin to try and help them get them back on their feet as quickly as possible.


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