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Catastrophe Information

Claims Help In California.

Allstate's National Catastrophe Team (NCT) is prepared to act when disaster happens in California. With more than 900 full-time members and a fleet of mobile claims centers, the NCT will travel to damaged or affected areas in your community.

An Allstate Mobile Claim Center (MCC) has arrived in your region. At the Mobile Claims Center policy holders are able to speak with an adjuster, report a loss and on occasion receive additional living expense checks (if warranted).

  • K-Mart
    2685 Hilltop Rd,
    Redding, CA 96002
    Hours of operation:
    Mon - Fri: 8 a.m. - 6 p.m.
    Sat - Sun: 8 a.m. - 5 p.m.

  • Mar-Val's Sentry Market
    2265 State Hwy 20,
    Upper Lake, CA 95485
    Hours of operation:
    Mon - Fri: 8 a.m. - 6 p.m.
    Sat - Sun: 8 a.m. - 5 p.m.

State Map

Call 1-800-54-STORM (1-800-547-8676) to access 24/7 catastrophe claims service.



You can call 1-800-359-1000 to report a commercial property claim. To report a flood claim, call 1-800-54-STORM, contact your agent or start your claim online.

The NCT And Mobile Claims Centers Are Here To Help.

Our mobile claims centers offer you the chance to meet with members of the NCT after your community has been affected by a severe weather event. The NCT can help you report a claim, answer questions and may be able to provide additional living expenses on covered losses.

Find out more about the NCT

The Next Steps After A Disaster.

You may feel lost and confused after enduring a severe weather event. Learning the steps in the disaster claims process can help you prepare for what comes next.

Figure out what to do after a loss

Mobile claims center.

Get Answers To Your Disaster Claims Questions.

Need help navigating the disaster claims process? We can help. Allstate not only offers guidance and support, but you can also scan our frequently asked questions to find the answers you need.

Browse the disaster claim FAQ

Plan Ahead And Prepare.

Being prepared and knowing how to respond can help you get through a severe weather event. Visit our Disaster Help Center to see how insurance may help protect your home or car against damage from wind, storms or wildfires. Learn about ways to help prepare your home and family in case of an emergency situation. And, get tips on recovery if you've been affected by a recent disaster.

Visit the Disaster Help Center

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