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Catastrophe Information

Helping North Carolina After Disaster Hits.

When severe weather hits close to home, you can count on Allstate's National Catastrophe Team (NCT) to help. The NCT has more than 900 full-time members and a fleet of mobile claims centers. The team travels to damaged or affected areas to help provide assistance during a crisis.

State Map

Call 1-800-54-STORM (1-800-547-8676) to access 24/7 catastrophe claims service.



You can call 1-800-359-1000 to report a commercial property claim. To report a flood claim, call 1-800-54-STORM, contact your agent or start your claim online.


Get Help From The NCT And Mobile Claims Centers.

After a severe weather event happens in North Carolina, a mobile claims center can give you the chance to meet with members of the NCT. The team can help you report a claim, answer questions and may be able to help provide additional living expenses on covered losses.

Learn more about the NCT


Dealing With The Aftermath Of A Disaster.

Dealing with the impact of a severe weather event can be traumatic and emotional. Knowing the steps in the disaster claims process can help you on the road to recovery.

Find out what to do after a loss


Mobile claims center.

Have A Question About Disaster Claims?

You can depend on Allstate to help assist you with the disaster claims process.

Browse common questions to find the answers you're searching for.

Check out the disaster claim FAQ


Plan Ahead And Prepare.

Being prepared and knowing how to respond can help you get through a severe weather event. Visit our Disaster Help Center to see how insurance may help protect your home or car against damage from wind, storms or wildfires. Learn about ways to help prepare your home and family in case of an emergency situation. And, get tips on recovery if you've been affected by a recent disaster.

Visit the Disaster Help Center

Additional resources:

ECC Monitor: OK