Back to top
Catastrophe Information
Smart Search Smart Search
  Try Smart Search An intelligent search tool to help you find the info you're looking for. Try it now
Smart Search
< Start Over Welcome to Smart Search Quickly locate tools, tips, resources, insurance information and more. Smart Search For example: car insurance tips or common claims Popular Searches


Claims Help In Florida.

Allstate's National Catastrophe Team (NCT) is prepared to act when disaster happens in Florida. With more than 900 full-time members and a fleet of mobile claims centers, the NCT will travel to damaged or affected areas in your community.

Call 1-800-54-STORM (1-800-547-8676) to access 24/7 catastrophe claims service.

If you have a property policy and were affected by Hurricane Matthew, your homeowner's policy may be with another company. Please review your policies to know your insurance carrier and policy number.

US map withFlorida highlighted.


You can call 1-800-359-1000 to report a commercial property claim. To report a flood claim, call 1-800-54-STORM, contact your agent or start your claim online.


Get Help From The NCT And Mobile Claims Centers.

After a severe weather event happens in Florida, a mobile claims center can give you the chance to meet with members of the NCT. The team can help you report a claim, answer questions and may be able to help provide additional living expenses on covered losses.

Learn more about the NCT


Rebuilding After A Disaster.

Dealing with the impact of a severe weather event can be traumatic and emotional. Knowing the steps in the disaster claims process can help you on the road to recovery.

Find out what to do after a loss


Mobile claims center.

Your Disaster Claims Questions—Answered.

Get help with the disaster claims process. Not only can you depend on Allstate for support, but you can also browse common questions to find the answers you're looking for.

Explore disaster claim FAQ


Be Ready If Disaster Strikes.

When a severe weather event impacts your community, being prepared can help you know how to respond. You can get disaster prep information from many helpful organizations. You can also look to Allstate's tools and resources, like the Emergency Preparedness articles, to learn more. Explore the links below for even more helpful information:

You will need Adobe Acrobat to view or download the following documents. If you do not have this program, download Acrobat Reader now.

Property insurance issued by Castle Key Indemnity Company, St. Petersburg, FL. Castle Key Indemnity Company is reinsured by Castle Key Insurance Company. The assets and obligations of the Castle Key companies are separate and distinct from those of any other company in the Allstate group.

ECC Monitor: OK