Yes. (See Getting started section above.)
No, you simply need to have your Allstate claim number handy.
If you would like to access the other features of Allstate Mobile, or select alternative payment methods, you will need to register or create a guest login at Allstate My Account. Once you've done this, you'll be able to use the My Account username and password to login to Allstate Mobile.
In QuickFoto, you'll take photos of your damaged vehicle in a 3-step process before submitting your claim for estimate. You'll be prompted to take photos of the (1) damaged area, (2) entire vehicle, and (3) VIN & odometer.
No, we can only accept the photos taken within the QuickFoto Application submission process.
Once you've taken the required photos and all 3 steps are marked as complete, you can now submit for estimate. Please note, once the photos are submitted you won't be able to edit them.
You'll see Your QuickFoto Claim upload is complete. Then you can return to the overview screen and you'll see that your photos have been submitted.
Connection issues can sometimes happen. To complete the submission, you may need to log out/in to Allstate Mobile. Look for Finish Upload button in the QuickFoto claim section and resubmit.
If your Claims Representative needs you to resend the photos, the step(s) will be unlocked for you to take more pictures and resubmit.
Once your photos are accepted and reviewed, you can expect to receive an estimate and a phone call within 24 business hours.
Your Claims Representative will complete an initial estimate based on the damages visible in the photos and call you to explain your estimate. They will also email the estimate to you with further instructions on how to proceed with your repairs.
You can let your Claims Representative know which payment option is best for you: Fast Mobile e-pay, Direct Deposit or a check.
For technical problems with Allstate Mobile app or Allstate My Account call 877-597-0570, option 3.