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FAQ: Life Insurance Claims

We're here to help you get through this difficult time by making sure every question gets answered.

Learn about the process of filing and tracking your claim on our life insurance claims page.

Life Insurance Claims FAQ

File or Track a Life Claim.

  • In Person

Visit your local Allstate agent to start your claim in person.

  • Over the Phone

Call Allstate's life claim department at 1-800-366-3495 to start your claim over the phone.

This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Allstate life insurance issued by Direct General Life Insurance Co., 911 Chestnut Street, Orangeburg SC 29115 and American Heritage Life Ins. Co., 1776 American Heritage Life Dr., Jacksonville FL 32224. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 2920 South 84th Street, Lincoln, NE 68506. 877-525-5727. Check the background of this firm on FINRA's BrokerCheck website (

ECC Monitor: OK