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File A Claim

Filing a claim with Allstate is simple and convenient. We're here to help you every step of the way, so you can get your life back on track.

Get Your Claim Started.

Allstate customers can file most claims via My Account. We'll help walk you through the process from start to finish.

Log in to My Account Register for My Account

How to file other claims

The following claims cannot be reported via My Account:

Use Allstate Mobile to File and Track Your Claim.

  • File and track your claim using the Allstate® mobile app. Don't have the app? Text ALLSTATEAPP to 25788 to get a link to download.Don't have the app? Download it below.

Available on the App Store Android App on Google Play

Learn More About the Claim Process.

Get information on the basic steps you'll follow during a claim.

What To Expect During The Claims Process

Knowing what to expect when you file a claim can help make the process easier to navigate. Most Allstate claims follow the same basic steps.

Woman on tablet.

Step 1: File your claim.

Once you file a claim, you'll get a claim number to track your claim.

Agent on phone.

Step 2: Claim investigation

We may need to look into the details of your loss. If so, one of our claim professionals will walk you through the process and answer your questions.

Man investigating dent.

Step 3: Damage Assessment

We will guide you with estimate and repair choices, so we can help assess your damage in the best way possible

Man using a laptop.

Step 4: Review Your Estimate.

Once you have an estimate to repair damage, you will receive information on your settlement and next steps. Your settlement is based on your policy's terms and coverage.

Young woman sitting in a chair and using a mobile phone.

Step 5: Wrap up your claim.

Allstate may send your claim payment and can answer any questions you have.

Still need help?

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