Online review policy
Effective: 6-5-2024
Allstate is dedicated to publishing the customer feedback we receive. This policy applies to reviews submitted by customers through third-party online review software platforms used by Allstate. Allstate will remove posts when we are alerted that there has been a violation of the following content policies:
Personal and confidential information: Posts that contain your or another person’s personal information, including phone numbers, addresses, credit card information, driver’s license, policy or claim information, etc.
Vulgarity: Posts that are obscene, profane, derogatory, inflammatory, or contain offensive language.
Threats: Posts that represent personal attacks or threats on others.
Hate Speech/Discrimination: Posts that advocate against groups of people based on their race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, gender identity, political affiliation, etc.
Off-topic reviews: Posts based on someone else’s experience, or that are not about your specific interaction with Allstate.
Advertising and solicitation: Posts containing advertising or solicitations.
Illegal content: Posts that contain or link to unlawful content.
Third-party content: Posts that contain materials that are by a third-party.
Misrepresentation: Posts that are submitted fraudulently on behalf of others or misrepresent the reviewer’s identity or connection with Allstate.
Litigation: Posts that mention legal matters or proceedings.
Consent to use posted reviews: By posting a review, you agree that any: (a) information you provide will be used in accordance with the Allstate Online Privacy Statement (; and (b) except where prohibited by law, any posted review can be used by Allstate for any lawful purpose, including marketing and/or advertising, in perpetuity, in any media now known or developed in the future, worldwide, and on the internet without further notice, permission, or compensation.
Effective Date: The effective date shown above is when our Online Review Policy was last revised. Allstate reserves the right, in its sole discretion, to modify or change this Online Review Policy at any time without prior notice to you.