Allstate Roadside® for your business

Keep your customers safe with fast, friendly, dependable service from Allstate Roadside.

Customers can initiate a rescue digitally or by calling Roadside services.

Both options connect them to our award-winning digital experience.

It's easiest to submit a rescue request from your mobile phone.

Thanks for calling Roadside.

To receive a text message and submit a new request, press 1.

OK, I've just sent you a link.

When you receive it, follow the prompts to submit your request.

I'll stay on the line in case there's a problem.

Now complete your request.

First help us find you by verifying your location.

Now we'll need some info about your vehicle and about you.

Thanks, you're all set.

We're contacting A rescuer right now.

Goodbye.

To find and dispatch the best provider for every rescue.

We use proprietary AI and real time prediction models.

Once a provider accepts and is assigned to a rescue, the customer will have access to the rescue details.

The customer will begin receiving status updates via SMS text that track the provider's approach.

These updates can also be accessed through our unique Rescue Tracker experience.

The Rescue Tracker provides everything a customer needs to stay up to date, including options to call their provider, share their rescue with others, and chat with a digital assistant.

Our digital assistant can help customers manage their rescue or connect them with a live agent when needed.

Customers can even initiate rideshare services from the Rescue Tracker screen.

After a rescue, customers are encouraged to provide feedback on the experience.

Allstate leverages advanced technology to put your customers first, so no matter where the road takes them, they'll have access to an intuitive mobile web experience that delivers dependable roadside service fast.