Real person. Real time

Have auto damages captured and reviewed with the Virtual Assist.

Virtual Assist is a live, on-demand video chat that can be accessed on any mobile device. Auto body shops can instantly show vehicle damage in real time to an auto technical Allstate representative so an initial estimate or supplement review and decision can happen instantly so the repairs can start faster. With no appointment and no waiting, you’ll clear up your floor space sooner.

Video chat with an Allstate representative.

We'll guide you through each step of the process.

How it helps

  • Submit initial and supplement requests of any size
  • No appointment necessary—talk with an Allstate auto technician on your time
  • Can help reduce your cycle time and increase production
  • Improved customer experience

How it works

  1. Get started by downloading the free Virtual Assist app (Allstate Insurance Co.) available for both iPhone and Android or on your tablet by searching for "Virtual Assist"

    2. download for iOS   download for Android

  2. Enter your contact information and the Allstate claim number
  3. Start video call
  4. That's it—Allstate will walk you through the process