Real person. Real time

Have auto damages captured and reviewed with the Virtual Assist.

Virtual Assist is a live, on-demand video chat that can be accessed on any mobile device. Auto body shops can instantly show vehicle damage in real time to an auto technical Allstate representative so an initial estimate or supplement review and decision can happen instantly so the repairs can start faster. With no appointment and no waiting, you’ll clear up your floor space sooner.

Video chat with an Allstate representative.

We'll guide you through each step of the process.

How it helps

  • Submit initial and supplement requests of any size
  • No appointment necessary—talk with an Allstate auto technician on your time
  • Can help reduce your cycle time and increase production
  • Improved customer experience