How will I start earning money, and how will I receive payments?

You can start earning money within one week of submitting your application, depending on the time required to complete minimum requirements and national holidays.

Make sure you have an account that accepts Electronic Funds Transfers. You will receive a direct deposit to your bank account within three business days for every completed rescue.

How often will I get paid?

After a rescue is completed, you'll receive a direct deposit to your bank account within three business days.

As independent contractors, rescuers don't get paid on a standard pay-period. An active rescuer can get paid several times a week depending on how many rescues they complete.

How does tipping work?

You are welcome to accept a tip for a rescue well done, but you should never solicit a tip from a customer.

What is a W-9 and 1099-MISC?

Before you start, we will provide you with a W-9 to fill out. This form establishes you as an independent contractor and is used to provide your taxpayer information for reporting income to the IRS.

At the beginning of each new year, you will receive a 1099-MISC statement that you can use to file your taxes. A 1099-MISC is a category used by the IRS for filing taxes as an independent contractor.

How are rates determined?

You and every rescuer are offered the same amount for a specific dispatch. The Good Hands Rescue Network can also offer additional earnings above base rates, similar to surge pricing.

In the app, these additional earnings are called a "boost." The boost amount will appear with the rescue, if it's offered. Boosts are when we increase rates at certain times, so rescuers get paid more for accepting and completing the rescue.

Does Allstate pay for the gas and/or tolls when I go to perform services?

The Good Hands Rescue Network does not reimburse rescuers for gas, tolls or other expenses a rescuer might incur when performing a service.

The amount you see when you accept or decline an offer is your total payment for completing the rescue.

Does Allstate cover the cost of any gas that I deliver to a customer?

Fuel delivery rescue offers already include the cost of fuel. No additional payment is provided.

Do I need my own equipment?

You must provide your own tools. If you don’t own the tools needed, your application will be placed on hold and you must acquire them before the virtual skills validation session.

What type of equipment do I need?

You are required to have the following equipment to become a rescuer. If you don’t have the required equipment listed below for the services you’ll offer, you must acquire them before joining the network.

• Jump starter battery pack (commercial-grade - no jumper cables)
• Floor jack - 2.5 ton (no bottle-jacks)
• Fuel can (minimum two gallons, EPA/OSHA approved container)
• Long-neck fuel funnel (approximately 18” long)
• Four-way lug wrench OR impact driver or ratchet with socket set (SAE 11/16", 3/4", 13/16", 7/8")
• Wheel chocks (minimum two, rubber or resin)
• Safety vest (ANSI class two or higher)
• Protective eyewear
• Safety gloves (non-latex)

If you're performing lockouts, you'll also need:

• Long-reach lockout tool (bendable metal rod with plastic or rubber coating, approximately 52" long)
• Spare tips (for long-reach tool)
• Two air jacks (inflatable wedges)
• Window wedge ( jack or wedge of plastic that will not mar paint)
• Paint protector (plastic that will not mar paint)

What is the virtual skills validation session and how long is it?

This is a short video call session to demonstrate your skills to the Good Hands Rescue Network team. This is your chance to show us that you can safely perform the services the network offers.

You should be prepared to change a tire, jump start a car, deliver fuel and, in some locations, perform a lockout. Due to the legal restrictions, lockout services are not available everywhere.

What do I need to become a rescuer?

You need a valid driver’s license, a smart phone (Android or iOS) and an insured vehicle.

Rescuers do not need to have special certifications or a Commercial Driver’s License (CDL).

What are the insurance requirements?

You need an active insurance policy with the minimum requirements of your state and liability coverage, at a minimum, that covers you for the vehicle(s) that you will use to provide the services.

You will need to provide proof of insurance naming you as an insured driver before the virtual skills validation session.

Can I participate even if I work for another roadside company?

Since you operate as an independent contractor, we have no concerns if you work for another roadside company.

I can only perform three of the four services. Can I still participate?

If you are physically unable to perform any services, we can make an exception. However, rescuers should generally be able to perform all the services.

Will I be asked to do a background check or drug screen? Who pays for them?

Yes, you’ll be asked to submit to the Good Hands Rescue Network (GHRN) background check process including ongoing checks. GHRN considers qualified applicants with criminal histories in a manner consistent with the requirements of applicable local and state Fair Chance laws. The fees to run the background checks are covered by Good Hands Rescue Network.

Candidates are also subject to a drug screen; the fee is covered by Good Hands Rescue Network. Drug screens are reviewed in a manner consistent with the requirements of applicable laws.

What shifts are available, and what are the hours of operation?

There are no shifts, you are an independent contractor running your own business. You determine your own availability, so you can log in and show as available on the app whenever you like.

The Good Hands Rescue Network operates 24/7, so rescuers are always needed to assist with car troubles at any time.

Can this turn into a full-time job?

No, this will not turn into a full-time job. It is up to you to determine which days/hours you would like to log in to the app. Currently there are no opportunities to turn this role into a different position at Allstate.

How many roadside calls will I have?

The amount of calls you receive is dependent on the size of your area, the days/times you're signed in, the amount of time you are logged in and stay available on the app, and how close you are to customers in need.

Is this program available nationwide?

The Good Hands Rescue Network has rolled this program out to select cities across the U.S. The program is growing and expanding.

How does Allstate decide who gets which rescues?

The Rescue Network app automatically picks the rescuer closest to a customer event and offers the service opportunity to them. The rescuer then has a short period of time to accept or reject the offer. If they do not accept the offer, it will be sent to the next closest rescuer.

Will I be kicked out of the program if I don’t log in to the app for a week or accept a certain number of rescue offers?

No, there are no minimum requirements for log ins, or number of rescues you accept per week. However, if you don’t log in for a long period of time you may receive a follow up call to determine if you are still interested in continuing with the program.

How far (or how long) will I have to travel to perform the services?

You will be offered rescues that are estimated to be within a 45-minute drive from your current location, though most offers are typically closer than that. You have the flexibility to accept or decline any rescue, for any reason.

I have some friends who qualify. How can I refer them?

Once you have joined the Good Hands Rescue Network, you can refer friends by emailing BeARescuer@allstate.com.