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Regarding personal information

Thank you for your recent request to know about your personal information – your privacy is very important to us. Provided with this document is a file containing your specific pieces of personal information.

The personal information was sought from the records of the following Allstate companies: Allstate Insurance Company, Allstate Roadside Services, Allstate Dealer Services, and Allstate Business Insurance. Other Allstate companies, such as Allstate Identity Protection or Allstate Protection Plans have different privacy practices and systems. To learn about those other Allstate affiliates’ privacy practices and how to submit a request for your personal information to them, go to their privacy statement which can be found on their websites.

Your personal information file:

Per your verified request, we are providing you a file containing the personal information about you that is subject to the California Consumer Privacy Act (CCPA). Personal information we may have about you in connection with insurance products is subject to laws such as the federal Gramm-Leach-Bliley Act and not subject to CCPA. However, for your convenience, we have still included some of that personal information that might be relevant.

  • The amount and type of personal information included in the attached file will vary based on your relationship with Allstate. For example, we will have more personal information on a customer than a non-customer.
  • The way the personal information is presented will vary based on how the information is kept in each system. For example, you may see two similar addresses in your personal information file if the word “Suite” was entered into one system and it was abbreviated as “Ste” in another system.
  • Some of your information has been redacted or not returned due to risk of fraud such as your social security number, drivers’ license number, financial account number, or account passwords. We will let you know that we have collected it but will not provide you with the actual personal information in the response.
  • For each piece of personal information returned, we have indicated the category to which that piece of personal information belongs. The categories are listed below with examples of the types of personal information that fall into each category. Those categories allow you to better understand the personal information that is collected and shared, and with whom it is shared.
  • To protect your privacy, we only return personal information that we are confident belongs to you. Data will not be returned to you if we aren’t certain, it is yours. We will also not return data that belongs to multiple parties on an account.
  • If you are a current customer, and have enrolled in MyAccount, you may also visit MyAccount to view some of your personal information.

Categories of personal information, sources of personal information, business purposes and third parties:

The following response, together with the information contained in the personal information file, explains the following for the personal information collected:

  1. The categories of personal information collected:
  2. the categories of sources from which personal information was collected;
  3. the business or commercial purposes for collecting personal information; and
  4. the categories of third parties with whom we disclose or share personal information.

1. The categories of personal information collected:

The file of your personal information shows the category of personal information for each piece of information. These are the categories:

Personal information categories Examples
Personal identifiers Name, alias, signature, postal address, phone number, date of birth, unique personal identifier, online identifier, email address, internet protocol (IP) address, state identification number, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
Personal characteristics Age, race, ancestry, national origin, citizenship, religion, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information), and other description of your physical characteristics (e.g., height).
Commercial information Service or product related information including policy coverage information, premiums, account name, policy number, payment history, claims history, records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, account log-in, bank account number, credit or debit card number, other payment or financial information, health insurance information, driving record, credit information, medical history, or family member information.
Biometric and multimedia information Fingerprint, voice print, retinal print, scan of hand or facial geometry, audio, electronic, visual or similar information.
Internet or other electronic network activity information Browsing history, search history, information regarding your interaction with our website, application or advertisement, links you use or web pages you visit while visiting our site or applications, browser type, internet service provider (ISP), cookies, and mobile device information including device identifier or other information.
Geolocation data Physical location, movements, or trip tracking information.
Professional or employment information Employment history, union membership, some contents of mail, e-mail and text messages on company devices, applications or communication platforms.
Education information Education records, grades or transcripts.
Sensitive personal information Some personal information we may collect is defined under the law as sensitive personal information including Social Security number, driver’s license number, state identification card number, passport number, customer account log-in, financial account number, debit card number, credit card number in combination with any required security or access code, password, or credentials allowing access to an account, precise geolocation information, racial or ethnic origin, religious beliefs, union membership, genetic data, biometric information used for identification, personal health information, status as a victim of a crime and sexual orientation.
Inferences Inferences drawn from the personal information collected to create a profile reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.

Some personal information we collect is defined under the law as sensitive personal information.

2. The categories of sources from which personal information was collected

We collect personal information about you in several ways from several sources. We collect personal information directly from you including when you sign up for services, buy a product, subscribe to a membership or mailing list, set up an account with us, activate a feature such as Drivewise® during the quoting, registering, application, claims handling or roadside assistance process. We and service providers working on our behalf collect personal information from you such as IP address, browsing history and other internet activity information when you use one of our websites, mobile apps, view our emails or otherwise engage with us through a computer or mobile device (“Sites”). We also collect personal information about you from third parties such as consumer reporting agencies, state agencies, such as departments of motor vehicles, service providers, marketing companies and data providers as well as individuals such as your spouse or your parent.

3. The business or commercial purposes for collecting personal information

We use your personal for our business purposes including to:

  • Provide and maintain your services and products. We may use your personal information to provide or maintain your service, products, or membership including to set up a product or service or provide a product or service, maintain your account, service your policy, change your policy, handle a claim, complete a transaction, repair a product or respond to customer service requests or other inquiries. We may also collect information about other parties from you to carry out necessary services and/or requests, including adding another driver to your existing policy. If you provide us personal information about others, or if others give us your information, we will only use that information consistent with the reasons for which it was provided. If you use the Allstate Digital Footprint℠ feature, we will access the emails in your inbox to identify companies in your Digital Footprint. Additional information about uses and restrictions is in the Allstate Digital Footprint℠ section below.
  • Improve, develop and analyze our Sites, services and products. We use your personal information and other information to:
    • analyze, improve, develop or deliver our Sites, products and services and develop new services, products or features using algorithms, analytics software, and other similar methods,
    • conduct actuarial or research studies to maintain, protect and develop our networks, services, and products and protect our customers, and
    • analyze how visitors use our Sites to improve the Sites and enhance and personalize your experience.
    We collect some information used for these purposes using analytics software, cookies and other tracking technologies. For more information about the collection and use of this information, see Cookies and Other Tracking Technologies in our Privacy Statement and AllstateDealerServices.
  • Communicate with you about your service or product. We may communicate with you about your product, service, account, policy or membership, provide you transaction confirmations, payment alerts or other service or product related messages via mail, email or other available methods such as push notifications.
  • Provide marketing communications. We may use your personal information to send you promotional communications about products, services, features, and options we believe may be of interest to you. We may send communications via e-mail, regular mail or may send push notifications via a mobile device. We may also use your information to serve you ads or customized content online.
  • Comply with legal requirements and protect the safety and security of our business. We may use your personal information to comply with laws, regulations or other legal obligations, to assist in an investigation, to protect and defend our rights and property or the rights of third parties or enforce terms and conditions. We may also use your personal information to prevent suspected fraud, threats to our network or other illegal activities, prevent misuse or for any other reason permitted by law.
  • Update or correct our records. We may receive personal information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine that personal information with other personal information we have about you to update our records. For example, we may obtain change of address information from public sources and use that personal information to update or correct your address.
  • Find locations on request. Your location may be obtained from the mobile device’s Global Positioning System (GPS) functionality or directly from you. We may use your location information to search for information including searching for an agent, searching for a service provider, identifying the location of an accident, or identifying the location of a roadside event you are reporting. Disable the GPS functionality on your mobile device if you do not want location information used.
  • Provide Drivewise®. If you enroll in Drivewise with your Allstate auto insurance policy, we may use your personal information including location information to provide the Drivewise product features including driving insights and personalized rates.
  • Use with artificial intelligence (AI). We may use your personal information with AI technology to improve or provide you with our services, to develop and provide you with new products, features, and technologies, to prevent fraud or misuse of our services, and for any other uses consistent our Privacy Statement. We are committed to the responsible use of AI.

We use sensitive personal information only as reasonably necessary to perform or maintain the services or provide goods you requested, to perform services on behalf of the business such as maintaining or servicing accounts, processing payments, to provide analytics services or similar services, to detect security incidents, resist malicious, deceptive, fraudulent, or illegal actions and to prosecute those responsible for those actions, to ensure customers and other peoples’ physical safety, for short-term use such as non-personalized advertising as part of our current interactions, to verify or maintain the quality or safety of service, improve, upgrade or enhance service, or other reasons that do not require an opt-out of this use.

4. The categories of third parties with whom we share personal information and the personal information shared with those categories of third parties

We do not sell your personal information. We may share your personal information with our affiliates for business purposes consistent with the uses described in our Privacy Statement. We may also share information about you with third parties whenever you consent to or direct such sharing.

Depending upon the products and services you have with us, we may share any of the categories of personal information described above with service providers and other third parties for business purposes or as required or permitted by law including with:

  • Companies involved in insurance and other business transactions: We share your personal information with other companies that play a role in an insurance transaction with you such as independent claims adjusters, repair shops, and other claims related companies. We may also share your personal information to participate in insurance support organizations.
  • Authorized agents or brokers: We operate through agents and brokers who sell our services and products on our behalf. We may share your personal information with those agents or brokers to provide you with the services you’ve requested. They may use your personal information in the manner described in our Privacy Statement.
  • Service providers: Personal information may be shared with service providers who perform services on our behalf for a business purpose including service providers that:
    • help complete transactions, handle a claim, service your policy or service your membership,
    • engage in credit reporting or payment processing,
    • provide marketing and advertising, email, or other communication services,
    • provide services that support our online activities including providing tracking technologies, web hosting and analytics,
    • provide tax and accounting, legal services, delivery, and data enhancement services,
    • provide technology services and enhance security, privacy, and fraud protections,
    • provide data analytics services or conduct research or actuarial studies, and
    • support to our operations.
  • Marketing and advertising partners: We may also share personal and other information with service providers and third-party online advertising and marketing partners or permit these partners to collect personal information from you directly on our Sites to personalize online advertising. We may share personal information with other financial institutions or other companies with whom we have a joint marketing agreement. The Online Tracking Technologies and Advertising section below has more details about these activities. We obtain opt-in consent to send marketing-related text messages to consumers as required by law and do not sell or share this information with third parties except Allstate affiliates and service providers.
  • Third parties in connection with a business transaction: Personal information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of any or all of our company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by an affiliate or third party, or in the event of a bankruptcy or similar proceedings.
  • Law enforcement, regulators, and other parties for legal reasons: Personal information may be disclosed to third parties, as required by law or subpoena, or if we reasonably believe such action is necessary to:
    • comply with the law and the reasonable requests of regulators, law enforcement or other public authorities,
    • protect our or others safety, rights, or property, and
    • investigate fraud or to protect the security or integrity of our Sites or any product or services.

For more information about our privacy practices, please review our Privacy Statement and Allstate Vehicle Protection Privacy Statement.

Sincerely,

Allstate Privacy Team