Allstate FAQ

Have A Question? We Have An Answer.

At Allstate, we strive to deliver the utmost satisfaction to our customers, and that means making sure all your questions are answered quickly and easily. Below are the topics and answers to questions we most frequently get asked. Select the category of your inquiry to find the best answer to your question.

Payments and Billing

What happens if I'm late with a payment or miss a payment?

Missing or late payments could cause a lapse in coverage, or the cancellation or termination of your policy.

If you've missed a payment or are late with a payment, contact your agent or call us at 1-877-810-2920 for more help.

How do I make changes to automatic payments?

When you're enrolled in automatic payments, you can manage and make updates in My Account, including:

Update your billing information
Suspend (pause) an automatic payment for one payment cycle*
Change the date of your automatic payment*
Cancel automatic payments completely

*Restrictions apply based on your billing cycle and policy details.

Log in to My Account and in the Payment Center, choose Edit Auto Pay to make changes.

Visit the Payments and Billing page to find additional questions and answers related to making payments, managing bills and payment, and more.

Claims

I was in an accident and need to make a claim, what should I do?

If you have to make an auto claim, Allstate wants to help make the process as quick and easy as possible. The QuickFoto Claim^® feature of the Allstate^® Mobile App helps you get paid quicker so you can get back to normal faster*. After a claim is filed and submitted, a claims team member will determine if your claim is eligible to use QuickFoto Claim. If so, you may download the Allstate^® Mobile app below or text ALLSTATE6 to 25788 to start using QuickFoto Claim today.

Find your agent File a claim Download the app

How do I check on the status of a claim?

You can log in to the Allstate^® Mobile App, My Account, or contact your agent for an update on your claims status

Log in to My Account Find your agent Download the app

Policies

How do I access my insurance ID cards?

To access your insurance cards:

For more help, including tips for printing ID cards at home, visit the Auto Insurance ID Cards page.

What do I do if I misplace my insurance card?

You can access your insurance card via Allstate^® Mobile App and My Account. For immediate replacement contact your Allstate agent.

Find your agent Log in to My Account Download the app

How do I make a change to my existing policy?

If you'd like to make changes to your existing policy, please contact your Allstate agent or call 1-800-255-7828.

Find your agent

How do I go paperless?

Log in to My Account to easily turn off paper delivery and begin receiving email notifications when your documents are ready to be reviewed.

Log in to My Account

My Account

What should I do if I forget my username or password?

Use the links below to retrieve your user ID or password.

Find your user ID Find your password

How secure is my account information stored online?

Our number one goal is to keep you protected, and that includes your protected account information. We use Secure Socket Layer (SSL) protocol, a secure server and security protocol, to safeguard the information you submit, including online payment information.

For Allstate life insurance and annuity policies, call 1-800-366-1411 (in New York, call 1-800-357-5433).
For Lincoln Benefit life insurance policies, call 1-800-525-9287 (fixed life) or 1-800-865-5237 (variable life).
You can also contact your agent or call 1-800-ALLSTATE.