Allstate FAQ

You have many options to pay your bill:

• Pay online: Log in to your My Account profile to make a payment with an eCheck, which takes payments directly from your bank account, or with your Visa^®, MasterCard^®, Discover^® or American Express^® card.
• Pay by phone: Call 1-800-901-1732 24 hours a day, 7 days a week to make a payment. Please be sure and have your nine-digit policy number and form of payment ready when you dial.
• Pay by mail: Send a check or money order to the mailing address on your policy statement.

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Yes. There are many ways you can pay your Allstate bill automatically:

• Allstate^® Easy Pay Plan: A convenient, automatic withdrawal from your checking or savings account. Enrolling may help you qualify for a discount of up to 5%¹.
• Recurring Credit Card Pay Plan: Have your insurance premiums automatically paid using your credit or debit card.

You can enroll in either plan online via My Account, by calling 1-800-ALLSTATE or by contacting your agent.

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¹Discount not available in every state or for every product, savings vary.

The preauthorized payment option is for life insurance policies only. This service automatically deducts your life insurance payment from your bank account. You can enroll by contacting your agent or by calling 1-800-366-1411 (in New York, call 1-800-347-5433).

For Lincoln Benefit life polices, call 1-800-525-9287 for fixed life and 1-800-865-5237 for variable life.

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You can call 1-800-901-1732 to make a payment by phone using the automated billing and payment system. The system can accept payments 24 hours a day, 7 days a week. Please be sure to have your nine-digit policy number and form of payment ready when you call. You can also contact your agent or call 1-800-ALLSTATE for assistance.

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For most insurance policy types, you can pay any amount between the "minimum amount due" and the "pay in full", as indicated on your bill. For life insurance policies, you should pay the full amount due as indicated on your bill.

For most policy types, you can check your account status online, contact your agent or call 1-800-ALLSTATE to see when your payment was applied. It generally takes 24 to 48 hours for your online payment to be reflected on your policy.

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If you are late, contact your agent or call 1-800-ALLSTATE. Missing or late payments could cause a lapse in coverage, or the cancellation or termination of your policy.

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No. Policies are billed and must be paid separately. When you pay your bill online or over the phone you will receive a distinct reference number for your records.

Yes. To avoid late payments or lapses in coverage, just make sure the "minimum amount due" has been paid by the due date on your bill.

We realize that your check may not have been cashed due to a number of reasons. If you would like us to reissue the check, please provide any necessary updates to your personal information. In some cases, we may have to request proof of identification.

We hope you're never involved in an accident, but if you are, our agents are here to help. Your agent can help guide you through the claims process and learn what steps to take. If you need immediate assistance, you can give us a call 24/7 at 1-800-ALLSTATE. The insurance claim worksheet can also be a helpful resource after an accident.

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You can log in to My Account, or contact your agent for an update on your claims status.

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You may select 'Request Auto ID Card' in the 'I Want To' drop down in My Account. Here you will have the option to either have the ID card mailed to you or print an ID card if it's allowed in your state.

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You can log in to My Account or use the Allstate^® Mobile app to view a digital copy of your insurance card at any point. Digital ID cards are available for your convenience and may be used in states that accept electronic proof of insurance.

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Contact your Allstate agent for an immediate replacement. You can also access your insurance card via My Account.

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If you'd like to make changes to your existing policy, please contact your Allstate agent or call 1-800-255-7828.

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Log in to My Account to easily turn off paper delivery and begin receiving email notifications when your documents are ready to be reviewed.

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Use the links below to retrieve your user ID or password.

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Our number one goal is to keep you protected, and that includes your protected account information. We use Secure Socket Layer (SSL) protocol, a secure server and security protocol, to safeguard the information you submit, including online payment information.

To update your communication preferences, log in to My Account and navigate to your profile.

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Your Allstate agent's information can be found on the back of your insurance card along with all their contact information. You can also quickly find your agent's details by logging in to My Account in the Allstate Mobile app.

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• For Allstate life insurance and annuity policies, call 1-800-366-1411 (in New York, call 1-800-357-5433).
• For Lincoln Benefit life insurance policies, call 1-800-525-9287 (fixed life) or 1-800-865-5237 (variable life).
• You can also contact your agent or call 1-800-ALLSTATE.

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