Allstate FAQ

You have many options to pay your bill:

• Pay online: Log in to your Allstate^® Mobile App or My Account profile to make a payment with an eCheck, which takes payments directly from your bank account, or with your Visa^®, MasterCard^®, Discover^® or American Express^® card.
• Pay by phone: Call 1-800-901-1732 24 hours a day, 7 days a week to make a payment. Please be sure and have your nine-digit policy number and form of payment ready when you dial.
• Pay by mail: Send a check or money order to the mailing address on your policy statement.

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Yes. There are many ways you can pay your Allstate bill automatically:

• Allstate^® Easy Pay Plan: A convenient, automatic withdrawal from your checking or savings account. Enrolling may help you qualify for a discount of up to 5%¹.
• Recurring Credit Card Pay Plan: Have your insurance premiums automatically paid using your credit or debit card.

You can enroll in either plan online via My Account, by calling 1-800-ALLSTATE or by contacting your agent.

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¹Discount not available in every state or for every product, savings vary.

The preauthorized payment option is for life insurance policies only. This service automatically deducts your life insurance payment from your bank account. You can enroll by contacting your agent or by calling 1-800-366-1411 (in New York, call 1-800-347-5433).

For Lincoln Benefit life polices, call 1-800-525-9287 for fixed life and 1-800-865-5237 for variable life.

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You can call 1-800-901-1732 to make a payment by phone using the automated billing and payment system. The system can accept payments 24 hours a day, 7 days a week. Please be sure to have your nine-digit policy number and form of payment ready when you call. You can also contact your agent or call 1-800-ALLSTATE for assistance.

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For most insurance policy types, you can pay any amount between the "minimum amount due" and the "pay in full", as indicated on your bill. For life insurance policies, you should pay the full amount due as indicated on your bill.

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For most policy types, you can check your account status via the Allstate^® Mobile App, My Account or contacting your agent to see when your payment was applied. It generally takes 24 to 48 hours for your online payment to be reflected on your policy.

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If you are late, contact your agent or call 1-800-ALLSTATE. Missing or late payments could cause a lapse in coverage, or the cancellation or termination of your policy.

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Yes, you can make a single payment online for multiple policies from the Allstate^® Mobile App and My Account. The payments will appear as separate charges/withdrawals for each of your policies based on the payment method you use.

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Yes. To avoid late payments or lapses in coverage, just make sure the "minimum amount due" has been paid by the due date on your bill.

We realize that your check may not have been cashed due to a number of reasons. If you would like us to reissue the check, please provide any necessary updates to your personal information. In some cases, we may have to request proof of identification.

If you have to make an auto claim, Allstate wants to help make the process as quick and easy as possible. The QuickFoto Claim^® feature of the Allstate^® Mobile App helps you get paid quicker so you can get back to normal faster*. After a claim is filed and submitted, a claims team member will determine if your claim is eligible to use QuickFoto Claim. If so, you may download the Allstate Mobile app below or text ALLSTATE6 to 25788 to start using QuickFoto Claim today.

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You can log in to the Allstate^® Mobile App, My Account, or contact your agent for an update on your claims status

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Did you know that many states will accept a digital version of your Auto ID Card? In these states, you can download the Allstate^® Mobile App and save your insurance cards on your phone to access at any time, even when you aren't connected to the Internet. Check with your local law enforcement officials and/or motor vehicle department for your state's requirements.

If you want to print your cards, some states allow you to do so using your personal printer. In states where this is not allowed (CA, HI, MA), we can send them to you by postal mail.

When printing a document using your personal printer, we suggest:

• Use standard 8.5 x11 inch white paper
• Print both sides of your card(s) in the same size as provided in the PDF
• If displayed within the document, check that the Good Hands watermark is clearly visible

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You can use the Allstate^® Mobile app or log in to My Account to view a digital copy of your insurance card at any point. Digital ID cards are available for your convenience and may be used in states that accept electronic proof of insurance.

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You can access your insurance card via Allstate^® Mobile App and My Account. For immediate replacement contact your Allstate agent.

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If you'd like to make changes to your existing policy, please contact your Allstate agent or call 1-800-255-7828.

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Log in to My Account to easily turn off paper delivery and begin receiving email notifications when your documents are ready to be reviewed.

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Use the links below to retrieve your user ID or password.

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Our number one goal is to keep you protected, and that includes your protected account information. We use Secure Socket Layer (SSL) protocol, a secure server and security protocol, to safeguard the information you submit, including online payment information.

To update your communication preferences, log in to Allstate^® Mobile or login in to My Account and navigate to your profile settings.

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Your Allstate agent's information can be found on the back of your insurance card along with all their contact information. You can also quickly find your agent's details by logging in to the Allstate^® Mobile App or My Account.

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• For Allstate life insurance and annuity policies, call 1-800-366-1411 (in New York, call 1-800-357-5433).
• For Lincoln Benefit life insurance policies, call 1-800-525-9287 (fixed life) or 1-800-865-5237 (variable life).
• You can also contact your agent or call 1-800-ALLSTATE.

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