Allstate FAQ

Have A Question? We Have An Answer.

At Allstate, we strive to deliver the utmost satisfaction to our customers, and that means making sure all your questions are answered quickly and easily. Below are the topics and answers to questions we most frequently get asked. Select the category of your inquiry to find the best answer to your question.


How can I pay my bill?

You have many options to pay your bill:
  • Pay online: Log in to your My Account profile to make a payment with an eCheck, which takes payments directly from your bank account, or with your Visa®, MasterCard®, Discover® or American Express® card.
  • Pay by phone: Call 1-800-901-1732 24 hours a day, 7 days a week to make a payment. Please be sure and have your nine-digit policy number and form of payment ready when you dial.
  • Pay by mail: Send a check or money order to the mailing address on your policy statement.

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Can I set up automatic payments?

Yes. There are many ways you can pay your Allstate bill automatically:

  • Allstate® Easy Pay Plan: A convenient, automatic withdrawal from your checking or savings account. Enrolling may help you qualify for a discount of up to 5%1.
  • Recurring Credit Card Pay Plan: Have your insurance premiums automatically paid using your credit or debit card.
You can enroll in either plan online via My Account, by calling 1-800-ALLSTATE or by contacting your agent.

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1Discount not available in every state or for every product, savings vary.

What is the preauthorized payment option?

The preauthorized payment option is for life insurance policies only. This service automatically deducts your life insurance payment from your bank account. You can enroll by contacting your agent or by calling 1-800-366-1411 (in New York, call 1-800-347-5433).

For Lincoln Benefit life polices, call 1-800-525-9287 for fixed life and 1-800-865-5237 for variable life.

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What if I'm having trouble paying online and my payment is due?

You can call 1-800-901-1732 to make a payment by phone using the automated billing and payment system. The system can accept payments 24 hours a day, 7 days a week. Please be sure to have your nine-digit policy number and form of payment ready when you call. You can also contact your agent or call 1-800-ALLSTATE for assistance.

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How much should I pay?

For most insurance policy types, you can pay any amount between the "minimum amount due" and the "pay in full", as indicated on your bill. For life insurance policies, you should pay the full amount due as indicated on your bill.

How can I find out when my payment has been applied?

For most policy types, you can check your account status online, contact your agent or call 1-800-ALLSTATE to see when your payment was applied. It generally takes 24 to 48 hours for your online payment to be reflected on your policy.

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What happens if I'm late or miss a payment?

If you are late, contact your agent or call 1-800-ALLSTATE. Missing or late payments could cause a lapse in coverage, or the cancellation or termination of your policy.

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Can I make one payment for multiple insurance policies?

No. Policies are billed and must be paid separately. When you pay your bill online or over the phone you will receive a distinct reference number for your records.

Can I make multiple payments for one insurance policy during a single billing period?

Yes. To avoid late payments or lapses in coverage, just make sure the "minimum amount due" has been paid by the due date on your bill.

What do I do with a refund check I have not yet cashed?

We realize that your check may not have been cashed due to a number of reasons. If you would like us to reissue the check, please provide any necessary updates to your personal information. In some cases, we may have to request proof of identification.


I was in an accident and need to make a claim, what should I do?

We hope you're never involved in an accident, but if you are, our agents are here to help. Your agent can help guide you through the claims process and learn what steps to take. If you need immediate assistance, you can give us a call 24/7 at 1-800-ALLSTATE. The insurance claim worksheet can also be a helpful resource after an accident.

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How do I check on the status of a claim?

You can log in to My Account, or contact your agent for an update on your claims status.

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Can I access my insurance card online and print it?

You may select 'Request Auto ID Card' in the 'I Want To' drop down in My Account. Here you will have the option to either have the ID card mailed to you or print an ID card if it's allowed in your state.

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How do I access my digital insurance cards?

You can log in to My Account or use the AllstateSM Mobile app to view a digital copy of your insurance card at any point. Digital ID cards are available for your convenience and may be used in states that accept electronic proof of insurance.

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What do I do if I misplace my insurance card?

Contact your Allstate agent for an immediate replacement. You can also access your insurance card via My Account.

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How do I make a change to my existing policy?

If you'd like to make changes to your existing policy, please contact your Allstate agent or call 1-800-255-7828.

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How do I go paperless?

Log in to My Account to easily turn off paper delivery and begin receiving email notifications when your documents are ready to be reviewed.

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My Account

What should I do if I forget my username or password?

Use the links below to retrieve your user ID or password.

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How secure is my account information stored online?

Our number one goal is to keep you protected, and that includes your protected account information. We use Secure Socket Layer (SSL) protocol, a secure server and security protocol, to safeguard the information you submit, including online payment information.

How do I change my communication preferences?

To update your communication preferences or unsubscribe from communication altogether, log in to My Account and click on the "Communication Preferences" link to make any changes.

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How do I find out who my agent is?

Your Allstate agent's information can be found on the back of your insurance card along with all their contact information. You can also quickly find your agent's details by logging in to My Account in the Allstate Mobile app.

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Who do I contact regarding my life insurance or annuity policy?

  • For Allstate life insurance and annuity policies, call 1-800-366-1411 (in New York, call 1-800-357-5433).
  • For Lincoln Benefit life insurance policies, call 1-800-525-9287 (fixed life) or 1-800-865-5237 (variable life).
  • You can also contact your agent or call 1-800-ALLSTATE.

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