How to file a renters insurance claim

Starting a renters insurance claim is as simple as logging into My Account or Allstate's mobile app. The steps below outline how the typical renters insurance claim process works.

Get your claim started.

Allstate® customers can file and track renters claims with My Account. Get started now.

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Download the Allstate mobile app.

Use Allstate Mobile to file and track claims on the go.

Don't have the app? Text ALLSTATEAPP to 25788 to get a link to download.

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steps in the renters claim process

The claim process will vary based on the extent of damage. Here's the typical process:

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  1. File and track your claim

    After you report a renters insurance claim, you'll get a claim number to help track your claim's progress.

  2. Damage evaluation

    We'll work with you on estimate and repair choices, so that damage to your belongings can be assessed in the best way possible.

  3. Review estimate

    You will receive details about your claim settlement. The detailed damage estimate and any claim payments are based on the terms and coverage in your renters insurance policy.

  4. Receive claim payment

    We will share details of your settlement and any payments made to involved parties. You can choose your claim payment method by logging in to My Account and selecting Claim Center.

Help for renters after a disaster

A catastrophe, such as a major storm, hurricane or wildfire, can result in many claims reported at one time. When this happens, a dedicated Allstate team will be on site via our mobile claim centers to help your claim get handled as quickly as possible.

Or, you can call 1-800-54-STORM (1-800-547-8676) for questions regarding catastrophe-related renters claims.

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