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Request to access your personal request

Thank you for your recent request to access your personal information — your privacy is very important to us. To protect consumers' privacy, we must verify the identity of the individual who has submitted a request. Unfortunately, we were unable to verify your identity and therefore we are not able to provide you with your specific pieces of personal information.

To help you understand what type of personal information we collect about you, we are providing you with the following details:

• the categories of personal information collected in the past 12 months;
• the categories of sources from which personal information was collected;
• the business or commercial purpose for collecting personal information;
• the categories of third parties with whom we share personal information;
• the categories of personal information disclosed to other parties.

The following are the categories of personal information that we may have collected and shared about you and examples of the information that fall into those categories. Certain personal information outlined below is only collected to the extent you are a current customer, have enrolled in the services and activated all relevant features:

Categories	Examples of personal information
Personal identifiers	Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP), email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
Other identifying information	A signature, description of your physical characteristics, phone number, state identification card number, insurance policy number, date of birth, family member information, bank account number, credit card number or other payment or financial information, medical information or health insurance information.
Characteristics of protected class	Age (40 years or older), race, color, marital status, sex (including gender, gender identity, gender expression).
Commercial information	Payment or account history, records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, driving record, agent information and credit information.
Internet or other electronic network activity information	Browsing history, search history, information regarding your interaction with our website, application or advertisement, links you use or web pages you visit while visiting our site or applications, browser type, internet service provider (ISP), cookies, and mobile device including device identifier or other device information, and location information.
Geolocation data	Physical location.
Multimedia information	Audio, electronic, visual or similar information.
Employment information	Professional or employment-related information.
Education information	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, student financial information.
Inferences	Inferences drawn from any personal information collected to create a profile reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.

We collect personal information from the following sources:

• Directly from consumers;
• Automatically when you interact with us online such as the collection of IP address, cookies, device information and browser information when you visit our websites; and
• From third parties to help us set up, manage, protect or service your account, such as service providers, platform partners, your employer (if receiving the services as an employee benefit), business partners, consumer reporting agencies, marketing companies and data providers.

We collect and use your personal and other information for business purposes including to:

• Provide and maintain your services and products. We may use your personal information to provide or maintain your service, products, account, or membership including to set up a service or provide a product, maintain your account, carry out your requested identity protection services, which includes monitoring and identifying suspicious behavior related to your identity, perform identity and credit remediation processes, for fraud protection and risk reduction measures, or respond to customer service requests or other inquiries.
• Improve, develop and analyze our Sites, services and products. We use your personal information using algorithms, analytics software and other similar methods to analyze, improve, develop or deliver our Sites, products and services and develop new services, products or features. We also use your information to conduct actuarial or research studies to maintain, protect and develop our networks, services, and products and protect our customers. We also use your information to analyze how visitors use our Sites to improve the Sites and enhance and personalize your experience. We collect some information used for these purposes using analytics software, cookies and other tracking technologies.
• Communicate with you about your service or product. We may communicate with you about your product, service, account, policy or membership, provide you transaction confirmations, payment alerts or other service or product related messages via mail, email or other available methods such as push notifications.
• Send marketing communications. We may use your information to send you promotional communications about products, services, features, and options we believe may be of interest to you. We may send communications via e-mail, regular mail or may send push notifications via a mobile device. Push notification preferences are controlled in your device. We may also use your information to serve you ads or customized content online.
• Comply with legal requirements and protect the safety and security of our business, services, and Sites. We may use your information to comply with laws, regulations or other legal obligations, to assist in an investigation, to protect and defend our rights and property or the rights of third parties or enforce terms and conditions. We may also use your information to prevent suspected fraud, threats to our network or other illegal activities, prevent misuse or for any other reason permitted by law.We may use your personal information to protect our company, our affiliates, our customers, our network and our Sites.
• Update or correct our records. We may receive information about you from other sources, including publicly-available databases or third parties from whom we have purchased data, and combine that information with other information we have about you to update our records. For example, we may obtain change of address information from public sources and use that information to update or correct your address information.

We do not sell your personal information. We strive to work with companies that share our commitment to privacy. We may share your personal information with the categories of entities listed below. We may also share information with others in an aggregated or de-identified form that does not reasonably identify you.

We may share your personal information with the following entities:

• Our affiliates,
• Our authorized brokers or partners,
• Your employer, if you enrolled in our services through your employer,
• Service providers,
• Online and other marketing and advertising partners,
• Third parties in connection with a business transaction,
• Law enforcement, regulators and other parties for legal reasons, and
• Third parties whenever you consent to or direct such sharing.

The following table lists the categories of personal information that we have collected from consumers and the categories of service providers or third parties to whom we have disclosed the personal information for a business purpose. A checkmark (✓) below indicates we share the personal information with that category of third party. An (✘) means that we do not currently share the information.

We hope we have satisfied your request. For more information about our privacy practices, please visit our Privacy Statement at https://www.infoarmor.com/privacy-policy.

Sincerely,

The InfoArmor Privacy Team