The Allstate NI Derry Office was opened in 2001. L'Derry was a prime location due to the number of high calibre IT graduates from the University of Ulster campus which has one of the largest IT faculties in the UK. Due to this steady stream of graduates the office has grown rapidly and now has over 350 employees working in Derry out of its new office location in the Springtown Business Park.
Many departments and specialities can be found in the Northland Offices, providing services to the US including;
- Project Management
- Mobile Development
- .NET Development
- Back office
Allstate is home to a very large and varied voice infrastructure, providing call processing for the Enterprise via 2 data centres where ANI host a hub environment, providing all critical core voice services. These services include Speech Recognition treatment for our Interactive Voice response systems, Advanced Segmentation of calls, advanced call reporting, Call Recording, Virtual Hold Treatment and Voicemail. Currently ANI service approximately 3000 Toll Free Numbers supporting an average of 5.6 million calls across more than 120 Voice applications.
The Emerging Business area within Allstate is a combination of separate and quite individual businesses. Allstate NI is involved in helping to support several of these businesses including Allstate Business Insurance, Encompass, North Light and Allstate Roadside Services.
Springtown Business Park,
Northland Road, L'Derry, BT48 0GY
Tel. +44 (0) 28 9067 8000