Back to top

We're by your side in times of need

How To File An Allstate Life Insurance Claim

We're here to help during this hard time

We understand how difficult losing a loved one can be and we are grateful that steps were taken to provide for you in your time of need. That's why Allstate is dedicated to make filing a life insurance claim as easy as possible. You'll be able to focus on what really matters to you, and we'll help take care of the rest.

Before Filing A Life Claim

We recommend viewing What to Do When You Lose a Loved One to get started.

Before you start your claim, you'll need to gather the following information of the policyholder:

  • Policy number (if available)
  • Name
  • Social Security Number
  • Date of Birth
  • Date of Death
  • Place of Death

How To File And Track A Life Claim

Step 1: Start Your Claim

To begin your claims process, you can:

Step 2: Claim Kit

Once we receive your request, we will send a claim kit that includes detailed instructions on what to do next. If you started your claim in person, we'll send this kit to your agent so they can continue to walk you through the process.

Step 3: Mail Required Documents

Complete the required form you received in your claim kit and mail it, along with a certified copy of the death certificate and any additional documents to:

Regular Mail Delivery:
Life Claim Department
P.O. Box 620068
Dallas, TX 75262-0068

Overnight Delivery:
Life Claim Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

Step 4: Track Your Claim

Keep track of your claim by calling 1-800-366-3495 or contact your Allstate agent for status updates.

Step 5: Receive Payment

Once your claim is approved, you will be able to decide how you'd like to receive payment. If you are unsure how to manage your payment and would like to discuss options with your agent, every life insurance policy comes with a complimentary financial review for the beneficiaries. Simply contact a local Allstate agent to get started.

Frequently Asked Questions

Related resources

Agents are Here to Help Near

Guarantees offered are subject to the claims-paying ability of the issuing company.

This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life Insurance offered through Allstate Life Ins. Co. & Allstate Assurance Co., 3075 Sanders Rd, Northbrook IL 60062; American Heritage Life Ins. Co., 1776 American Heritage Life Dr., Jacksonville FL 32224. In New York, life insurance offered through Allstate Life Insurance Company of New York, 878 Veterans Memorial Highway, Suite 400, Hauppauge, New York 11788-3089.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA and SIPC, Main Office: 2920 South 84th Street, Lincoln, NE 68506, 877-525-5727.Check the background of this firm on FINRA's BrokerCheck website.

ECC Monitor: OK