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How to File an Allstate® Life Insurance Claim

We're Sorry for Your Loss, and We're Here to Help.

Allstate is dedicated to making your life insurance claim as easy as possible. Our life insurance professionals can help guide you through each step of the claim process.

Before starting your claim, you may find it helpful to read our article on What to Do When You Lose a Loved One.

6 Steps to File and Track a Life Claim

Step 1: Gather Information

To start your claim, you'll need the following information about the policyholder:

  • Policy number (if available)
  • Name
  • Social Security Number
  • Date of birth
  • Date of death
  • Place of death
  • Policyholder's original, certified death certificate

Step 2: Start Your Claim

  • In Person

Visit your local Allstate agent to start your claim in person.

  • Over the Phone

Call Allstate's life claim department at 1-800-366-3495 to start your claim over the phone.

Step 3: Claim Packet

Once your claim is started, you will receive a packet that includes a claimant statement form you must fill out. The packet will also include detailed instructions on what to do next. If you started your claim in person, we will also send this packet to your agent so they can continue to walk you through the process.

Step 4: Mail Required Documents

Complete the required claimant statement form and mail it back to us with a certified copy of the death certificate. Your agent or claim representative will let you know if you're required to provide additional documents. Mail to:

Regular Mail Delivery

Life Claim Department
P.O. Box 620068
Dallas, TX 75262-0068

Overnight Delivery

Life Claim Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

Step 5: Track Your Claim

  • In Person

If you started your claim with an Allstate agent, track your claim by contacting the agent for status updates.

  • Over the Phone

Call Allstate's life claim department at 1-800-366-3495 to track your claim over the phone.

Step 6: Receive Payment

Once your claim is approved, you can decide how you'd like to receive the life insurance benefit. We can mail you a check, issue a direct deposit, or your agent can deliver the check in person. If you need help managing your life insurance benefit, your agent can discuss financial options with you.

Still need help?

This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Allstate life insurance issued by Direct General Life Insurance Co., 911 Chestnut Street, Orangeburg SC 29115 and American Heritage Life Ins. Co., 1776 American Heritage Life Dr., Jacksonville FL 32224. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 2920 South 84th Street, Lincoln, NE 68506. 877-525-5727. Check the background of this firm on FINRA's BrokerCheck website (

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