We're sorry for your loss, and we're here to help.

Allstate is dedicated to making your life insurance claim as easy as possible. Our life insurance professionals can help guide you through each step of the claim process.

Before starting your claim, you may find it helpful to read our article on What to Do When You Lose a Loved One.

6 steps to file and track a life claim

Step 1: Gather information

To start your claim, you'll need the following information about the policyholder:

  • Policy number (if available)
  • Name
  • Social security number
  • Date of birth
  • Date of death
  • Place of death
  • Policyholder's original, certified death certificate

Step 2: Start your claim

In person

Visit your local Allstate agent to start your claim in person.

find your local agent

Over the phone

Call Allstate's life claim department at 1-800-366-3495 to start your claim over the phone.

Or, download and fill out our claim notification form.


Step 3: Claim packet

Once your claim is started, you will receive a packet that includes a claimant statement form you must fill out. The packet will also include detailed instructions on what to do next. If you started your claim in person, we will also send this packet to your agent so they can continue to walk you through the process.


Step 4: Mail required documents

Complete the required claimant statement form and mail it back to us with a certified copy of the death certificate. Your agent or claim representative will let you know if you're required to provide additional documents. Mail to:

Regular Mail Delivery

Life Claim Department
P.O. Box 620068
Dallas, TX 75262-0068

Overnight Delivery

Life Claim Department MS21
8711 Freeport Pkwy North
Irving, TX 75063


Step 5: Track your claim

In person

If you started your claim with an Allstate agent, track your claim by contacting the agent for status updates.

find your local agent

Over the phone

Call Allstate's life claim department at 1-800-366-3495 to track your claim over the phone.


Step 6: Receive Payment

Once your claim is approved, you can decide how you'd like to receive the life insurance benefit. We can mail you a check, issue a direct deposit, or your agent can deliver the check in person. If you need help managing your life insurance benefit, your agent can discuss financial options with you.


Still need help?