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Home Claim FAQ

Find Answers To Common Home Claim Questions.

What information will I need right away?

Provide your claims representative with as many details as you can, including basics like what happened, when it happened, where it happened (if not in your home) and if anyone was hurt. Sharing relevant details can help the claims process move quickly.

What if I don't have all the information I need right away?

The sooner you report your claim, the sooner Allstate can start helping you. Even if you don't have all the information you need, you can contact your claims representative at Allstate to provide it.

Why do I need to file a claim if my damages may not exceed my deductible?

Filing a claim could help protect you if covered damages or injuries are discovered later. If there's a lawsuit related to a covered claim, your Allstate policy could provide you with legal counsel. If you hesitate to file a claim, you may not benefit from the protection your policy offers.

Do I need to file a police report for theft?

Yes. Your policy requires you to file a police report for theft.

Do I need to schedule an estimate?

In some cases, your claims representative can provide you with an estimate without visiting your home. If you do need to schedule an appointment with a claims adjuster, your claims representative can easily help you do that. To make your appointment with a claims adjuster more convenient, he or she can usually provide you with an estimate after completing an inspection of your home. Allstate also has a vendor referral network available to you, which includes a list of names of participating contractors. Please ask your adjuster regarding availability.

Will I need to show proof of ownership for property stolen from my home?

Yes, you may be asked to provide proof of ownership. Providing receipts, owners manuals, warranty cards, appraisals, photographs or original manufacturer's boxes can help support your claim. Having a home inventory, like one you can easily create with Allstate's Digital Locker app, may help speed up the claims process.

Find an agent for help with questions about the home insurance claims process.

Insurance, coverage and discounts are subject to terms and conditions, which may vary by state. Discount amounts and total savings will vary. Other terms, conditions and exclusions may apply.
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