Home Claims Info

Filing a claim from start to finish

With one of the largest teams of claims professionals in the country, Allstate makes filing a homeowners insurance claim quick and easy. To get started, you can:

Contact your agent.
File and track your claim in person.

Call 1-800-ALLSTATE (1-800-255-7828).
File and track your claim over the phone.

Use the Allstate Mobile app.
File and track your claim right from your phone.

Find an agent for guidance through the claims process.

How does the process work?

Step 1: File the claim.

First, file your claim using one of the four methods above. Then, you'll get a tracking number specific to your claim. Make sure to include it on every document you submit to Allstate.

Step 2: Talk with a team member.

A member of the homeowners claim team will contact you to answer questions and determine the best way to handle your loss.

Step 3: Evaluate the claim.

Your claims adjuster will evaluate the loss and estimate damages and necessary repairs based on the coverage that applies.

Step 4: Review your estimate.

Your adjuster will explain your damage estimate and answer any questions you may have.

Step 5: Finalize your claim.

Your adjuster will finalize your damage estimate and explain any settlement you may receive, along with the appropriate documents.

Questions about filing a claim with Allstate?

Take a look at some of the most common questions to learn more about the claims process.

Home claims FAQ

Related resources

Insurance, coverage and discounts are subject to terms and conditions, which may vary by state. Discount amounts and total savings will vary. Other terms, conditions and exclusions may apply.