1. File your claim

When you file, you’ll get a number to track your claim’s progress. You can contact your flood claim adjuster with any questions about the status of your claim.

2. Initial adjuster contact

We’ll contact you to gather claim details and validate your policy. Your adjuster will reach out to schedule a damage inspection, answer questions, review steps to minimize the damage where possible, and go over what to expect next.

3. Damage assessment

During the inspection, your adjuster will assess damage by taking measurements, photos, and notes on the damage from the flood. Extensive damage may require additional visits.

4. Estimate review and approval

Based on the assessment, your adjuster will provide a detailed estimate of the flood damage and the NFIP will double check the estimate to make sure it matches the details of your policy.

5. Proof of loss and claim settlement

You’ll receive a proof of loss document with a detailed estimate of repair costs that you’ll need to sign and return as soon as possible. Once your signed proof of loss is received, the U.S. Treasury will request your settlement check and send it via U.S. mail.

6. Request for additional payment

After the initial settlement, if you find additional flood damage, you may submit a request for additional payment by emailing photos and a detailed estimate of damage to claims@claims.allstate.com. Please include your claim number in the subject line.