Drivewise^® faqs

1. Download the Allstate^® mobile app.
2. Accept Terms of Service.
3. Log in using your existing My Account credentials or create an account on the Allstate mobile application by selecting Create Account.
4. Tap on Drivewise to activate and accept all requested permissions.
5. Take a trip and drive safe.

Each additional enrolled driver must:

1. Make sure they have an Allstate account.
2. Download the Allstate mobile app onto their smartphone and log in using existing My Account credentials.
3. Tap on Drivewise to activate and accept all requested permissions.
4. Take a trip and drive safe.

Drivewise offers crash detection as a free safety feature within the Allstate^® mobile app. When the app detects that you may have been in a serious crash—either as a passenger or as a driver—we'll send you a notification through the Allstate^® mobile app to offer help.

Crash detection technology relies on sensors in your smartphone to detect major collisions when the vehicle is moving at least 25 mph. It won't detect low-impact accidents like fender-benders or being rear-ended.

Immediately following a detected crash, we'll send a notification through the Allstate^® mobile app asking you to confirm if a crash has occurred. We'll give you help options including a link to call 911. If you select to call 911, we'll prefill the number, but you still must initiate the call. Other help options include links to 24-hour roadside assistance and to file a claim.

The collection and use of driving data used to power the Drivewise feature is provided by Arity LLC, an Allstate affiliate. By downloading the Allstate mobile application and enabling the Drivewise feature, you agree to allow Arity to collect, use and share with Allstate your geolocation data and other driving behavior related data.

The trip route map in the app is seen only by you, the app user. No location services information is available to the people servicing a policy. Information used to evaluate driving performance is viewable to you, your Allstate agent, and customer service representatives who help service your policy.

Arity takes data privacy seriously and aims to be transparent and upfront about privacy practices, including collection, use and sharing of your personal information. For an explanation of how Arity collects, uses and shares information and data, please refer to Arity's Privacy Statement at http://www.arity.com/privacy.html.

We need the location detection enabled to collect information on your driving trips and to provide you personalized driving feedback. If location is not enabled and trips are not collected, you can lose out on savings. Setting the location services to "Always On" enables the app to automatically detect when a trip has started.

Yes. Please follow these additional steps below for your device type.

Operating System 13 –

• Go to Settings > Location > Location services > Google Location Accuracy
1. Make sure ‘Improve Location Accuracy is toggled On
• Go to Settings > Battery and device care
1. Go to Auto optimization > Restart and make sure ‘Restart when needed’ is toggled to Off
• Go to Settings > Battery and device care > Battery
1. Go to Background usage limits and make sure ‘Put unused apps to sleep is toggled to Off
2. Scroll to bottom of screen to find More battery settings > Adaptive battery needs to toggled to Off

Operating System 12 –

• Go to Settings > Apps > Device Care
1. Make sure that ‘Remove permissions if app is unused’ is disabled
2. Go to Battery > Select ‘Unrestricted’
3. Go to Open (Bottom Left Corner) > Battery > Background usage limits > Make sure that ‘Put unused apps to sleep’ is disabled
4. Go to Open > Three dots (top right corner ) > Automation > Make sure that both ‘Auto-optimize daily’ and ‘Adaptive power saving’ are disabled

Operating System 11 –

• Go to Settings > Apps > Device Care
1. Go to Battery > Optimize battery usage > Expand the list to ‘All apps’ from the drop-down filter > Make sure that the toggle for the Allstate Mobile is switched OFF
2. Go to Open (bottom left corner) > Three dots (top right corner) > Automation > Make sure that both ‘Auto-optimize daily’ and ‘Adaptive power saving’ are disabled

Operating System 10 –

• Go to Settings
1. Go to Apps > Device Care > Go to Battery > to Open (bottom left corner) > Battery > View Details>Battery usage >In this battery usage list, find Allstate Mobile > Make sure that ‘Put app to sleep’ is disabled
2. Search for ‘ Optimize battery usage’ > Special access area ‘Optimize battery usage’ > Select All > Select Allstate Mobile > uncheck the ‘Optimize’ button
3. Go to Sleeping Apps > Apps that won’t be put to sleep > Select the ‘+’ sign in the upper right corner and add Allstate Mobile
4. Go to Apps > Allstate Mobile > Battery > Optimize battery usage > Expand the list to ‘All apps’ from the drop-down filter > Verify the toggle for the Allstate Mobile is switched to OFF

Operating System 13 -

• Go to Settings
1. Go to Location > Location Services > Google Location Accuracy and make sure ‘Improve Location Accuracy is toggle to On
2. Go to Battery > Adaptive preference and make sure ‘Adaptive Battery’ is toggled to Off

Operating System 12 -

• Go to Settings
1. Go to Apps > Allstate Mobile > Battery and select Unrestricted

Operating System 11

• Go to Settings
1. Go to Apps & Notifications > See all apps > Allstate Mobile > Advanced > Battery > Set ‘Battery Optimization’ to ‘Not Optimized‘
2. Go to Battery > Battery Saver > Set it to OFF

Operating System 10

1. Go to Phone settings > Apps & Notifications > Advanced > Special app access > Battery optimization > Expand the list to ‘All apps’ from the drop-down filter > Allstate Mobile > From the pop-up menu, select ‘Don’t optimize’ > Done
2. Go to App info > Advanced > Battery > Verify it states ‘Not optimized’

1. Check to see if your Allstate app is updated with the most recent version by going to your smartphone's app store. If there's an update available, click on it and you should be all set.
2. Now, you'll want to update your operating system:
   • Apple (iPhone) Users - Go to your smartphone's Settings app and tap General then Software Update. Updating to the most recent software version will help ensure trips are tracked accurately.
   • Android Users - Go to your smartphone's Settings app and tap System then Advanced and System update.
3. After you login and activate Drivewise, visit the App Diagnostics page within your Allstate App. Next, select the Dashboard then Settings and App Diagnostics to verify there's nothing that requires your attention. If you need to resolve any outstanding issues, please do so.
4. Take a drive to see if your trips are recording.

Note: Do not delete and reinstall the app as there may be some trips that haven't been completely uploaded.

You can contact us for support in a few different ways:

• Chat with us using the pop up chat option on the Drivewise page.
• Call our Drivewise Support Team at 877-431-7670
• Email us at drivewise@allstatesupport.com

The Allstate^® mobile app automatically detects a trip is occurring when:

• The phone is on with location services enabled and adequately charged—at least 5% battery power.
• iOS: Allow Motion & Fitness and set Location to Always with Precise Location enabled.
• Android: Allow Physical Activity, set Location to Always and turn off Power savings mode (for OS 12, confirm Precise Location is set to On).
• A vehicle travels at least 15 mph for at least 1 minute — this is as simple as a drive from home to the local supermarket.

No action is necessary on your part to capture a trip. Even if the app is closed in the background, it will detect trips as long as you are in an area with adequate cellular service.

To maximize savings, all drivers on your policy need to use Drivewise. At the time of renewal processing, we look back 6-months to see if you and your drivers have maintained a continuous connection. This is evaluated by taking a look back at your total number of trips over the last 6-months.

• If one driver on your policy has at least 50 trips, then you’ll maintain the 10% savings.
• If everyone on your policy has at least 50 trips, then the savings jumps to 15%.
• If no one on your policy has at least 50 trips, you’ll receive 0% savings.

Note: qualifying students who are away at school do not need to take 50 trips within 6-months.

Safe driving behaviors translate into rewards for customers. All new customers who add Drivewise to their auto policy will:

• Have the opportunity to receive a performance reward based on safe driving behaviors, but only after 50 trips are taken by a driver on the policy.
• The amount of people on the policy who are enrolled in Drivewise will directly impact the policy's overall performance rating. Drivewise collectively takes all qualifying drivers' trip information into account when calculating the performance rating. Qualified drivers are those who complete 50 or more trips.

The performance rewards are calculated each term with 12 months of rolling data (six months on the first policy renewal) based on the data below. The impact of an event(s) will depend on the volume of qualified trips taken during the driving period.

• Safe driving speed (under 80 mph)
• Braking events (limit sudden stops)
• Time of day driven (limited late-night trips, if possible)
  • High risk: 11:00 p.m. — 4:00 a.m.; weekdays; and 11:00 p.m. — 5:00 a.m.; weekends
• Phone activity (avoid phone use while the car is in motion)

The Allstate^® mobile app uses similar battery levels as other navigational apps and Allstate recommends charging your smartphone while driving. Some things that may impact battery performance of a smartphone include:

• Smartphone age and design
• Drive route and mobile-tower signal strength variations
• Battery health (you may review your smartphone's battery health/performance in your settings)

Apple iOS users can review their battery activity by:

• Accessing the Settings App
• Selecting Battery
• Scroll down to review Battery usage by App

Android users can review their battery activity by:

• Accessing the Settings App
• Selecting Battery
• Tap the three dots in the top-right corner
• Tap Battery usage

Since the Drivewise mobile program follows the person rather than a specific vehicle, the app can detect trips when you are a passenger in a vehicle. The Allstate mobile app does have functionality that will determine different modes of transportation and distinguish between driver and passenger trips. After a trip has ended, trip data will be updated to include a predicted vehicle mode (automobile, train, bus, plane, boat) and, for automobile trips, whether the user was the driver or passenger.

If you find a trip where you were determined to be the driver when you were a passenger, you can change the mode of transportation on the Allstate mobile app by accessing the trip and updating the trip method. Only driver trips will count toward participation and scoring to help customers save more with Drivewise.

• Log in to the Allstate mobile app
• Select Dashboard under Drivewise
• Select View all Trips under my trips
• Select Driver to edit trip
• Update trip method

You can delete trips at any time via the my trips screen in the Allstate mobile app. Deleted trips do not count toward your driving record or impact performance rewards. To delete a trip:

• Log in Allstate mobile app
• Tap Drivewise
• Select the trip label at the top of your trip details
• You will see a remove trip option beneath each trip; the app will ask you to provide a reason for each trip you delete

You can also alert your Drivewise program to "sleep" in advance of a trip. Open the Allstate app and tap Profile and Settings, then tap Drivewise to visit your settings screen. Toggle "Drivewise" from Active to Off and an "Auto-Restart" option will appear. Choose the amount of time that you want your Drivewise reporting turned off; Drivewise reporting will turn back on automatically after the allotted time is selected. If you do not select an auto-restart time, you must go back into this menu to start recording trips again.