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Frequently Asked Questions about Drivewise®

General Drivewise® Questions

What is Drivewise and how can it benefit me?
Drivewise is a program from Allstate that measures your safe driving behaviors and rewards you for it. The safer you drive, the more you can earn.

How does Drivewise identify and reward safe driving?
Drivewise measures your speed, braking and the time of day you drive through the app. The safer you drive and the more drivers on a policy who are enrolled in Drivewise, the more cash and Allstate Rewards® points you earn.

What information does Drivewise collect?
Drivewise collects information that enables calculation of safe driving behaviors associated with speed, braking, and driving time of day. You'll be notified in advance if we plan to change the data we use to evaluate your driving.

How is the driving behavior performance calculated?
The Performance Rating combines information from your driving behavior with an overall profile that is used to calculate your Performance Rating score. The information collected includes:

  • Driving time of day
  • Hard and extreme braking
  • Speeds at or above 80 mph

One event is unlikely to have a significant effect on your score. For example, we understand that braking may be necessary to avoid an accident. However, a pattern of frequent hard braking could affect your Performance Rating.

Will participation in Drivewise make my rates go up?
No — Drivewise will not increase your rates. Drivewise helps you be aware of your driving habits and rewards you for driving safely.

Questions about the app

How does the Drivewise app know a trip is occurring? Do I need to interact with it while driving?
The Drivewise app automatically detects a trip is occurring when:

  • The phone is on with location services enabled and adequately charged (at least 25% battery power) and
  • A vehicle travels at least 20 MPH for a short distance

No action is necessary on part of the customer to capture a trip. Even if the app is closed in the background, it will detect trips.

How does the Drivewise app affect my phone's battery life?
The Drivewise app consumes similar levels of battery charge as other navigational apps. As with many navigational apps, Allstate recommends phones be plugged in to charge while driving. There are many variables that may affect battery performance of a phone:

  • Phone age and design
  • Drive route and mobile-tower signal strength variations
  • Battery health, etc.

How does the Drivewise app impact mobile phone data plans?The Drivewise app is designed to use the least amount of data possible. The data is only uploaded at the end of each trip when the phone is connected to the internet (Wi-Fi or cellular). Each trip uses about 6KB. That is the equivalent to about 1/5 of the amount of data used when sending an email, about 1/100 the amount of data used when sending an email with an attachment, about 1/200th the amount of data used when viewing a webpage, and about.7% the amount of data use when using Facebook.

What operating systems are compatible with the Drivewise app?The Drivewise app is compatible with Android 4.4 or higher and iOS 8 or higher.

Your Privacy

Who can see my Drivewise information?
The trip route map viewable in the app is seen only by you, the app user. No location services information is available to the people servicing a policy. Information used to evaluate driving performance is viewable to you, your Allstate agent and customer service representatives who help service your policy.

Drivewise Customer Support Information

Who can I contact for Drivewise Support?
Call the Drivewise Customer Team at 877-431-7670 or email Drivewise@allstate.egain.net. Support is available 7:00 a.m.to 7:00 p.m. (CST), Monday through Friday.

The Drivewise app is available in AL, AR, AZ, CO, CT, DC, DE, GH, HI, IA, ID, IL, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, OR, PA, RI, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. Drivewise is optional; savings based on driving behavior and may vary by state. Subject to terms, conditions and availability. No quote or purchase of insurance necessary for Allstate Rewards; rewards unavailable in NY. Smartphone and download of app required. Allstate Rewards points vary based on specific behaviors.

In NC, discount and credit not applied to premium for liability coverage ceded to North Carolina Reinsurance Facility. For NC residents, only a policy credit is available at renewal. WA residents may not receive rewards as a credit at AllstateRewards.com.

Allstate Property and Casualty Insurance Co. & Allstate Fire and Casualty Insurance Co. & their affiliates: Northbrook, IL. © 2017 Allstate Insurance Co.

Allstate New Jersey Property and Casualty Insurance Company, Bridgewater, N.J. © 2017 Allstate Insurance Co.

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