Our Response to COVID-19

Allstate^® is here to help

As the COVID-19 crisis continues, Allstate is here to help our customers and communities cope. From paying back $1 billion to our customers over three months through our Shelter-in-Place Payback, to contributing millions of dollars to a variety of community relief and recovery efforts, Allstate is committed to helping you through this challenging time. Just like we've been doing for 89 years.

Take a moment to review the support being provided and detail on how to access these benefits.

For our customers

Shelter-in-Place Payback is Extended through June

The Shelter-in-Place Payback that provided a 15% payback to personal auto insurance customers in April and May is being extended to include June.

In June, personal auto insurance customers will receive an additional payback averaging 15% of their monthly auto insurance cost.
Motorcycle policyholders will also receive a payback in June based on their monthly motorcycle insurance cost.
Allstate will automatically apply the June payback as a policy credit. Details will be available through the Allstate Mobile App.*
Customers can view payment information to date in the Allstate Mobile App. As a reminder, payment information should never be provided to outside parties.

Get answers to your questions about Shelter-in-Place Payback

Download the Allstate Mobile App Now

*Subject to limited exceptions. Full pay customers and customers reaching the end of their policy period will receive a deposit to the bank or credit card on file, or receive a check, based on their most recent payment preference.

laptop and phone of the identity protection website

Free Identity Protection Signup Extended Through June

And since our lives are now more digital than ever before, we are providing free identity protection for the rest of the year, also through the App. Allstate Identity Protection helps protect people from identity theft and financial fraud, while giving them more control over the private information they share through online accounts.
U.S. residents can receive the Allstate Identity Protection product free for the rest of the year when they sign up through June 30, regardless of whether they are already an Allstate customer or not, by accessing https://allstateidentityprotection.com/.
Access to the free Allstate Identity Protection service will end on 12/31/2020. A credit card is required for enrollment, but consumers won't be charged. You will have the option to elect into a paid subscription before your free service ends.

Download the Allstate Mobile App Now

Payment Relief

Allstate auto, home and powersport insurance customers facing financial challenges can request a special payment plan that delays payments without penalty.

Call your Allstate agent or 1-800-255-7828 for more information.

Extended Coverage

Allstate will automatically cover customers who use their personal vehicles to deliver food, medicine and other goods for a commercial purpose during the COVID-19 emergency period. Standard personal auto policies typically exclude such coverage.
This additional protection will be added to policies in all states and will be in effect while a COVID-19 emergency order is in place in your state. No action is required on your part.

For our communities

Local Communities: The Allstate Foundation will distribute $2 million in the communities where Allstate has the largest employee presence — greater Chicago, Charlotte, Dallas and Phoenix, as well as across Illinois.
Domestic Violence Victims: As one of the most vulnerable populations, victims of domestic violence are especially at risk if they are sheltering in place with their abusers. The Allstate Foundation has partnered with the National Network to End Domestic Violence (NNEDV) for over 15 years and is contributing $500,000 to help NNEDV support more than 100 local domestic violence organizations. Earlier this month, the Foundation also provided funding for the National Domestic Violence Hotline to enable remote-working technology.
Youth in Need: As youth across the country are at home indefinitely and potentially experiencing anxiety and uncertainty, The Allstate Foundation helped make Inner Explorer's audio-guided mindfulness program available to families everywhere for free. The Allstate Foundation also provided the National Runaway Safeline with technology resources for remote counselors to help at-risk youth.
First Responders: As they risk their lives on the front lines, The Allstate Foundation will provide $1 million in support of first responders.
Employees and the Agency Force: The Allstate Foundation will match Allstate employee and agency force donations dollar for dollar, doubling their contributions and adding $1.4 million to the program, for a total of $2.8 million in matching funds¹. Allstaters are also encouraged to participate in virtual volunteer efforts, with numerous nonprofits providing opportunities such as virtually mentoring youth and advocating for national emergency relief organizations.
Tips to Help Parents and Kids Cope: The Allstate Foundation empowers young people — and those that guide and teach them — with social emotional learning (SEL) opportunities to help them lead successful lives. These skills — like stress-management, communication and resiliency — are more important than ever, as kids face disruption and uncertainty in the face of the current COVID-19 situation. See all tips.

¹Subject to some limitations.

You're in Good Hands®. It's more than our slogan, it's what we do. We remain open and ready to serve you during this time of uncertainty. Call 1-800-ALLSTATE or your local agent for more information.

Car Insurance FAQs Around Coronavirus (COVID-19)

If I'm Using My Car Less, Can I Temporarily Adjust My Coverage for a Lower Rate?

We recommend speaking to your agent about options that may be best for you, including limiting or removing optional coverages. Keep in mind that liability coverage (coverage if you cause an accident that injures someone or damages someone else's car or their property, like a fence, mailbox or utility pole) is required in most states, and you'll want to keep your limit high enough to protect your assets including your savings, retirement, home, etc.

Is It Worth Switching to a Pay-Per-Mile Insurance Policy, like Milewise?

This could be a great option if you're driving fewer miles but still want to keep your current coverage. Your Allstate agent can help determine how much you could save with Milewise.

Will I Lose My Student Discount if Schools Are Closed?

No. Discounts for students will remain in effect.

Am I Able to File a Claim During the COVID-19 Outbreak?

You bet. We are here to help make the claim experience as simple and convenient as possible and once your claim is filed, we have a variety of tools including virtual inspections to help you quickly. You may contact us to file your claim the following ways:

Use the Allstate Mobile App. If you don't have it, text ALLSTATEAPP to 25788.
File a claim online through "My Account" located on Allstate.com.
Call 1-800-ALLSTATE 24/7.
Contact your agent directly.