Our Response to COVID-19

Allstate^® is here to help

As the COVID-19 crisis continues, Allstate is here to help our customers and communities cope. From paying back $1 billion to our customers through our Shelter-in-Place Payback, to contributing millions of dollars to a variety of community relief and recovery efforts, Allstate is committed to helping you through this challenging time. Just like we've been doing for 89 years.

Here are a few of the steps we've taken in our day-to-day operations:

We're encouraging customers to use the Allstate mobile app to view policy information, start a claim, provide proof of insurance or request 24/7 roadside assistance.
For customers who want to reach out to a local agent, office staff is available by phone during normal business hours. Those who are working at offices are using social distancing practices.
All Allstate employees who can work remotely have been directed to do so. These changes may result in fewer team members being available at times to answer calls. As a result, 1-800-ALLSTATE hold times may be longer than normal.

For our customers

Allstate shelter-in-place payback

The Allstate Shelter-in-Place Payback provided a 15% payback to personal auto insurance customers in April, May and June. Customers can view payment information in the Allstate Mobile App.

Download the Allstate Mobile App Now

laptop and phone of the identity protection website

Allstate identity protection

Allstate Identity Protection helps protect people from identity theft and financial fraud, while giving them more control over the private information they share through online accounts. And since so much of daily life is now spent online, protecting personal data has become more important than ever. To sign up for this valuable protection today, go to https://allstateidentityprotection.com/.

Payment Relief

Allstate auto, home and powersport insurance customers facing financial challenges can request a special payment plan that delays payments without penalty.

Call your Allstate agent or 1-800-255-7828 for more information.

For our communities

Local Communities: The Allstate Foundation will distribute $2 million in the communities where Allstate has the largest employee presence — greater Chicago, Charlotte, Dallas and Phoenix, as well as across Illinois.
Domestic Violence Victims: As one of the most vulnerable populations, victims of domestic violence are especially at risk if they are sheltering in place with their abusers. The Allstate Foundation has partnered with the National Network to End Domestic Violence (NNEDV) for over 15 years and is contributing $500,000 to help NNEDV support more than 100 local domestic violence organizations. Earlier this month, the Foundation also provided funding for the National Domestic Violence Hotline to enable remote-working technology.
Youth in Need: As youth across the country are at home indefinitely and potentially experiencing anxiety and uncertainty, The Allstate Foundation helped make Inner Explorer's audio-guided mindfulness program available to families everywhere for free. The Allstate Foundation also provided the National Runaway Safeline with technology resources for remote counselors to help at-risk youth.
First Responders: As they risk their lives on the front lines, The Allstate Foundation will provide $1 million in support of first responders.
Employees and the Agency Force: The Allstate Foundation will match Allstate employee and agency force donations dollar for dollar, doubling their contributions and adding $1.4 million to the program, for a total of $2.8 million in matching funds¹. Allstaters are also encouraged to participate in virtual volunteer efforts, with numerous nonprofits providing opportunities such as virtually mentoring youth and advocating for national emergency relief organizations.
Tips to Help Parents and Kids Cope: The Allstate Foundation empowers young people — and those that guide and teach them — with social emotional learning (SEL) opportunities to help them lead successful lives. These skills — like stress-management, communication and resiliency — are more important than ever, as kids face disruption and uncertainty in the face of the current COVID-19 situation. See all tips.

¹Subject to some limitations.

You're in Good Hands®. It's more than our slogan, it's what we do. We remain open and ready to serve you during this time of uncertainty. Call 1-800-ALLSTATE or your local agent for more information.

Car Insurance FAQs Around Coronavirus (COVID-19)

If I'm Using My Car Less, Can I Temporarily Adjust My Coverage for a Lower Rate?

We recommend speaking to your agent about options that may be best for you, including limiting or removing optional coverages. Keep in mind that liability coverage (coverage if you cause an accident that injures someone or damages someone else's car or their property, like a fence, mailbox or utility pole) is required in most states, and you'll want to keep your limit high enough to protect your assets including your savings, retirement, home, etc.

Is It Worth Switching to a Pay-Per-Mile Insurance Policy, like Milewise?

This could be a great option if you're driving fewer miles but still want to keep your current coverage. Your Allstate agent can help determine how much you could save with Milewise.

Will I Lose My Student Discount if Schools Are Closed?

No. Discounts for students will remain in effect.

Am I Able to File a Claim During the COVID-19 Outbreak?

You bet. We are here to help make the claim experience as simple and convenient as possible and once your claim is filed, we have a variety of tools including virtual inspections to help you quickly. You may contact us to file your claim the following ways:

Use the Allstate Mobile App. If you don't have it, text ALLSTATEAPP to 25788.
File a claim online through "My Account" located on Allstate.com.
Call 1-800-ALLSTATE 24/7.
Contact your agent directly.