Allstate is here to help

As a protection company, Allstate is working to keep our customers and communities safe and healthy as we change our routines to slow the spread of COVID-19. We are committed to making sure you have the support you need during these challenging times.

Trying to get a hold of us or manage a claim?

• Use the Allstate® Mobile app to access policy information, start or update a claim, manage your payments or request roadside assistance. You can download the free app here, if you don’t already have it.

• Log into My Account to file a new claim or check on an existing claim within the MyClaim section, where you will find all relevant claim information. You can use MyAccount to access and manage your policies.
• 1-800-ALLSTATE remains available. With social distancing, there may be fewer team members available to answer calls and hold times may be longer than normal.
• We are adhering to local, state and federal guidance and as such, some local Allstate agencies may close temporarily.

Looking for payment relief? Call your agent for more details.

• A number of states have issued directives allowing for additional time to making premium payments.
• All other customers facing financial challenges can request a special payment plan that allows auto, property and powersports insurance payments to be delayed for two billing cycles without penalty.

Other important information:

• Allstate will automatically cover customers who use their personal vehicles to deliver food, medicine and other goods for a commercial purpose during the COVID-19 emergency period. Standard personal auto policies typically exclude such coverage. This additional protection will be added to policies in all states and will be in effect while a COVID-19 emergency order is in place in your state. No action is required on your part.

You’re in Good Hands. It’s more than our slogan, it’s what we do. We remain open and ready to serve you during this time of uncertainty.