Allstate is committed to reporting each year about our sustainability performance. In this, our 12th Corporate Responsibility report, we share our achievements as well as areas where we see opportunities for improvement. Throughout this report, we also provide examples of how we apply our knowledge to improve our company, enhance our sustainability efforts and address stakeholder concerns.
Report content is determined both by the Global Reporting Initiative (GRI) framework and through our understanding of stakeholder priorities and concerns. Stakeholders include customers, employees, agency owners, investors, opinion leaders, policymakers and consumers. We also regularly receive feedback from and engage with a wide variety of community groups, nongovernmental organizations (NGOs) and activist organizations, and staff members from organizations that regulate our business and operations. We use this feedback to help guide all aspects of our corporate responsibility strategy.
Assessing changing issues: The Allstate Materiality Think Tank Summit
In early 2014, academics, NGO executives, corporate responsibility professionals, journalists and consultants met online in a virtual “Think Tank” to discuss emerging sustainability issues for Allstate. The idea was to do a quick pulse-check, rather than a full re-evaluation, on the Materiality Analysis/Matrix Allstate created in 2011. The Matrix is an important element of Allstate’s corporate responsibility effort, since it identifies the sustainability issues that impact Allstate’s business from our stakeholders’ point of view.
Allstate collaborated with Convetit on a week-long virtual “Think Tank” using a stakeholder engagement platform. The online forum was convenient for participants, requiring no travel and allowing people to drop in when it was convenient for them. It was open to people from many different organizations, gathering input on key materiality issues including:
- Environment: Environmental Management Operations
- Communities: Natural Catastrophe Preparedness
- Employees: Diversity & Inclusion; Employee & Agent Satisfaction
- Supply Chain: Sustainable Procurement
- Governance: Transparency; Risk Management & Business Continuity
- Products & Services: Access to Insurance
Climate change was by far the most hotly discussed subject, with stakeholders asking that Allstate take a stronger stand on an issue that impacts its bottom line via increased claims for weather-related damages.
Allstate already pursues a wide range of climate change initiatives, from carbon mitigation strategies and investment portfolio decisions to risk management and disaster preparedness efforts. This year, Allstate will take that commitment one step further with a formal climate change policy statement, which is included in this year’s report.
Beyond climate, stakeholders spotlighted the supply chain as a focus of material issues, and an opportunity to leverage our positive influence. Stakeholders asked that Allstate build on its success in supply chain sustainability, incorporating additional impact measures like human rights. Allstate’s procurement team is planning to embed sustainability within all of their internal and external processes – and will be benchmarking against other financial services companies in the near future.
Participants also pointed to employee engagement as Allstate’s strong suit and a possible springboard for future corporate responsibility initiatives. Andy Savitz, a principal at Sustainable Business Strategies, said, “The culture of the company appears to be one of caring and it wouldn't surprise me if many employees and agents care deeply about the environment and society. My guess is that by aligning sustainability and employee values Allstate could move the needle on employee engagement resulting in potential significant business benefits .”
Our reporting framework
This is our fifth year using the GRI reporting framework, and first using the recently released “G4” guidelines. GRI is a set of global guidelines that standardizes sustainability report content and facilitates comparisons among different organizations. The guidelines are continually refined and improved to give companies a more effective framework for organizing content.
More information about our business and financial performance is available in our Annual Report.
Report period, scope and boundaries
This report was published in August, 2014 and covers our sustainability performance for the 2013 fiscal year, January 1, 2013 to December 31, 2013.
Data in this report does not cover the facilities, operations and employees of our exclusive insurance agencies or the independent insurance agencies who sell Allstate products, unless otherwise noted.
Reporting boundaries in other areas differ by content.
- Climate Change: Reporting covers Allstate and affiliate-owned and leased facilities and operations in the United States, Canada, India and the United Kingdom.
- Energy: Reporting covers Allstate and subsidiary-owned facilities and operations in the United States, Canada, India and the United Kingdom.
- People: Reporting covers the employees of Allstate. Employees of exclusive agencies, independent agencies and partners are not covered except when specifically noted in the report.
- Products and Investments: Reporting covers all of our products, financial services and investments during calendar year 2013.
Information for this report was collected by individual departments within Allstate that gather, store and manage data in their business systems. Cameron Cole, an environmental consultant, has verified the data in our Greenhouse Gas inventory. All other data and statements made have been confirmed by internal Allstate teams, including representatives from Human Resources; Investments; Risk Management; Tax, Administration and Real Estate; Sourcing and Procurement Solutions; Finance, Law & Regulation; Accounting; and our Corporate Responsibility team. No significant changes were made in measurement from previous reporting years.