A. Pop-up Blockers
Typically, pop-up blockers do not present a problem. However, depending upon your configuration they may. In that case, make sure that you have turned off/disabled any pop-up blockers you may have running.
Web-based Email Systems
If you are having problems opening the attachment in a web-based email system, you should save the .html file to disk and then open the file.
- For Outlook: Right-click the attachment and select "Save As"
- Outlook Express: Click the paperclip and select "Save attachments"
In addition, both the Hotmail and Google mail systems render the envelope in such a way as to make it appear to your system as a pop-up.
A. A large attachment can cause a delay in the document being displayed.
A. A secure Allstate attachment, also known as an Allstate Envelope, is a personalized secure email attachment with a file extension of .html. It contains a secured document sent using the Allstate Software. Verification is completed using a previously determined login/password. Upon verification, the contents of the attachment displays.
A. The Microsoft Outlook Express default install does not allow attachments to be received. Because all of our encrypted envelopes are attachments, you must configure Outlook Express to accept file attachments. To do this, do the following:
- Within Outlook Express, navigate to the Tools menu, Options. Click the Security tab.
- Uncheck the box next to "Do not allow attachments to be saved or opened that could potentially be a virus".
A. Check to see if you have a JVM installed
In the middle of the page is a grey box. If that box fills up with values you have java installed. If the grey box stays blank you do not have java installed. The only version of Windows Internet Explorer that did not come with Microsoft JVM is the default Windows XP installation. To check your version of Windows:
- Open My Document folder
- Click on Help
- Click on About Windows
If it displays Microsoft Windows Version 5.0 then you will need to install Windows XP Service Pack 1. Please see the "How to update Windows" question below.If you do not have Windows XP and still have problems opening your envelope, you may download the Sun JVM:
Verify that you have the latest Microsoft updates
- Click Start.
- Click Windows Update.
- Follow the instructions on the web page.
- Once you have completed updating the Operating System try to open the envelope again.
Check the browser settings
For Internet Explorer, check the security settings.
- Within IE, navigate to the Tools menu, Internet Options.
- Click the Security tab.
- Click Internet.
- Click Default Level and select a privacy setting of medium or lower
- Click Apply then click OK.
- Close all instances of IE.
- Restart IE and try to open the envelope.