File A Claim

We're Here To Help You.

Filing a claim can be an emotional time. Allstate is here to help you every step of the way, making your claims experience as simple and convenient as possible. With one of the largest teams of claims professionals in the country and 24/7 claims support, we'll work to help you get back to normal quickly. You can file your claim online quickly and easily by logging in to My Account. Once you're logged in, you can start your claim and track its progress.

If you haven't registered for My Account, you can still file a claim online.

More Ways To File A Claim.

To make filing a claim quick and convenient, Allstate provides you with many ways to file a claim:

Access 24/7 claims service by calling
1-800-ALLSTATE

Start your claim using the Allstate^® Mobile app. Don't have the app? Text ALLSTATEAPP to 25788 to get a link to download.

Contact your agent to report your claim.

Some Claims Are Handled Differently.

For flood claims, you can file a flood claim online.
For life claims, call 1-800-366-3495 to file a claim and visit the File a Life Insurance Claim page.
For annuity claims, call 1-877-499-6418.

What To Expect During The Claims Process.

Knowing what to expect when you file a claim can help make the process easier to navigate. Though different types of claims are handled a little differently, most Allstate claims follow the same basic steps.

Step 1: File your claim.

Once you file a claim, you'll get a claim number that will help you track your claim.

Step 2: Investigate claim.

We may need to investigate the details of your loss. If so, one of our claims professionals will walk you through the process and answer all of your questions or concerns.

Step 3: Evaluate damage.

A professional will assess the damage, determine what needs to be repaired or replaced and provide you with an estimate.

Agent discussing estimate with customers.

Step 4: Review estimate.

Once you've received an estimate of the damage, your claims adjuster will discuss your settlement based on your policy provisions, terms and coverage.

Step 5: Wrap up your claim.

Your claims adjuster may send you any applicable payments and can answer any questions you may have.

Staying organized can help you keep track of your claim. Writing your claim number on important documents is a good tip to keep in mind. If you have an auto claim, the auto insurance claim worksheet can help you keep everything straight.