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Allstate Claims

Allstate Auto Claims

Your Guide to the Allstate Claims Process

Proceso de Reclamos

Moving Forward Resolve Your Agent Online Gather the Facts

How to File an Insurance Claim

Whether it's over the phone, online or in person, filing a claim is easy no matter how you choose to do it.

Call 1-800-ALLSTATE (1-800-255-7828)

The Customer Service Center will start the insurance claim process right away when you call, and help you understand what you need to do next. Plus, they're open 24/7, so even if you're on the side of the road and need a tow for your car, they can help you.

Go Online

If you'd rather start your claim online, you can do that too. After you enter the details about what happened, the Allstate claims team will help you through the claims process.

Stay Organized

Sometimes there are a lot of things to keep track of during an insurance claim. Police report numbers, repair shop numbers—just keeping track of what happened can be a headache.

Download the insurance claim worksheet for a simple way to stay organized. You can keep all the phone numbers and report numbers straight and in one place.

What Will I Be Asked?

Here's what you need to know before you file a claim—the good news is it's all basic information.

If there was an accident, hopefully nobody was hurt. That's what's most important.

But if someone in your car or someone else was hurt, be sure to let us know when you call the Customer Service Center. Depending on what insurance coverage you have, the claims team will pay close attention to:

  • Medical expenses from injuries to you or your passengers, family, or guests.
  • Any damages you may be legally obligated to pay.

Where Is Your Vehicle Now?

If you're stuck on the side of the road or in your driveway, don't worry—we can help you get a tow truck on the scene. You can have the vehicle towed to your own mechanic or one of Allstate's recommended auto repair shops. (Be sure to check your policy or call the Customer Service Center to see whether you have towing coverage.)

What Happened?

To get your claim moving in the right direction, you'll need to give Allstate as many details as you can. A lot of them are basic, like what happened, when it happened, where it happened and how many people were involved. Having all the relevant details can help the rest of the process go faster.

Was Anything Stolen?

If there was a crime, usually the local police are involved. Hopefully, they'll be able to recover whatever was stolen. But if your vehicle was stolen and not recovered, or was damaged in the theft, Allstate will do all it can to help

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