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Helping You Rebuild In Texas.

If a crisis occurs in Texas, Allstate's National Catastrophe Team (NCT) can help. The NCT consists of more than 900 full-time members and a fleet of mobile claims centers. The team is prepared to travel to damaged or affected areas in your community to help give the attention your situation demands.

Severe weather has recently impacted the state of Texas. Allstate’s National Catastrophe Team is in the affected area to assist customers with storm related claims. To better assist Allstate customers with damage to their automobiles the following vehicle damage inspection location(s) have been established:

Service King (Allstate drive-in scheduled to open Apr. 28)
8653 S. Hampton Rd
Dallas, TX 75232
Hours of Operation
Mon-Fri: 7 a.m. to 7 p.m.
Sat and Sun: 8 a.m. to 5 p.m.
Appointments are needed and can be made by calling 1-800-54-STORM

A & B Body Shop (Allstate drive-in scheduled to open Apr. 29)
1710 N. Raguet St.
Lufkin, TX 75904
Hours of Operation
Mon-Fri: 7 a.m. to 7 p.m.
Sat and Sun: 8 a.m. to 5 p.m.
Appointments are needed and can be made by calling 1-800-54-STORM

Service King (Allstate drive-in scheduled to open Apr. 24)
6813 K Ave
Plano, TX 75074
Hours of Operation
Mon-Fri: 7 a.m. to 7 p.m.
Sat and Sun: 8 a.m. to 5 p.m.
Appointments are needed and can be made by calling 1-800-54-STORM

Service King (Allstate drive-in scheduled to open Apr. 25)
4001 N Central Expressway
Plano, TX 75023
Hours of Operation
Mon-Fri: 7 a.m. to 7 p.m.
Sat and Sun: 8 a.m. to 5 p.m.
Appointments are needed and can be made by calling 1-800-54-STORM

Service King (Allstate drive-in scheduled to open Apr. 25)
810 S Central Expressway
Richardson, TX 75080
Hours of Operation
Mon-Fri: 7 a.m. to 7 p.m.
Sat and Sun: 8 a.m. to 5 p.m.
Appointments are needed and can be made by calling 1-800-54-STORM

Lowe’s (Allstate drive-in scheduled to open Apr. 26)
19210 Preston Rd
Dallas, TX 75252
Hours of Operation
Mon-Fri: 7 a.m. to 7 p.m.
Sat and Sun: 8 a.m. to 5 p.m.
Appointments are needed and can be made by calling 1-800-54-STORM


Call 1-800-54-STORM (1-800-547-8676) to access 24/7 catastrophe claims service.

US map with Texas highlighted.


You can call 1-800-359-1000 to report a commercial property claim. To report a flood claim, call 1-800-54-STORM, contact your agent or start your claim online.


The NCT And Mobile Claims Centers Are Here To Help.

Our mobile claims centers offer you the chance to meet with members of the NCT after your community has been affected by a severe weather event. The NCT can help you report a claim, answer questions and may be able to provide additional living expenses on covered losses.

Find out more about the NCT


Dealing With The Aftermath Of A Disaster.

When severe weather impacts your community it can be very stressful. Understanding the steps in the disaster claims process can help you ease stress and begin picking up the pieces.

Explore your options after a loss


Mobile claims center.

Get Answers To Your Disaster Claims Questions.

Need help navigating the disaster claims process? We can help. Allstate not only offers guidance and support, but you can also scan our frequently asked questions to find the answers you need.

Browse the disaster claim FAQ


Preparation Can Bring Peace Of Mind.

Being prepared helps you know how to respond in a severe weather event. Get helpful catastrophe information and explore Allstate's various tools and resources, like the Emergency Preparedness articles, to learn how to prep. Explore the links below for even more helpful information:

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ECC Monitor: OK