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Catastrophe Information

Helping You Rebuild In Texas.

If a crisis occurs in Texas, Allstate's National Catastrophe Team (NCT) can help. The NCT consists of more than 800 full-time members and a fleet of mobile claims centers. The team is prepared to travel to damaged or affected areas in your community to help give the attention your situation demands.

The National Catastrophe Team has established the below additional drive-in vehicle inspection locations to expedite the claims process for customers impacted by this event.

Severe weather has recently impacted the state of Texas. Allstate's National Catastrophe Team is in the affected area to assist customers with storm related claims. To better assist Allstate customers with damage to their automobiles the following vehicle damage inspection location(s) have been established:

Epic Collision Services (Scheduled to open May 23, 2019)
2919 E. Business Loop 20
Odessa, TX 79761
Hours of operation
Mon-Fri 7 a.m. to 7 p.m
Sat & Sun 8 a.m. to 5 p.m.
Closed May 27, 2019 for Memorial Day
Appointments are needed and can be made by calling 1-800-54-STORM

Danny's Body Shop (Scheduled to open May 23, 2019)
1306 N. Grant Ave
Odessa, TX 79761
Hours of operation:
Mon-Fri 7 a.m. to 7 p.m.
Sat & Sun 8 a.m. to 5 p.m.
Closed May 27, 2019 for Memorial Day
Appointments are needed and can be made by calling 1-800-54-STORM


State Map

Call 1-800-54-STORM (1-800-547-8676) to access 24/7 catastrophe claims service.



You can call 1-800-359-1000 to report a commercial property claim. To report a flood claim, call 1-800-54-STORM, contact your agent or start your claim online.


The NCT And Mobile Claims Centers Are Here To Help.

Our mobile claims centers offer you the chance to meet with members of the NCT after your community has been affected by a severe weather event. The NCT can help you report a claim, answer questions and may be able to provide additional living expenses on covered losses.

Find out more about the NCT


Dealing With The Aftermath Of A Disaster.

When severe weather impacts your community it can be very stressful. Understanding the steps in the disaster claims process can help you ease stress and begin picking up the pieces.

Explore your options after a loss


Mobile claims center.

Get Answers To Your Disaster Claims Questions.

Need help navigating the disaster claims process? We can help. Allstate not only offers guidance and support, but you can also scan our frequently asked questions to find the answers you need.

Browse the disaster claim FAQ


Plan Ahead And Prepare.

Being prepared and knowing how to respond can help you get through a severe weather event. Visit our Disaster Help Center to see how insurance may help protect your home or car against damage from wind, storms or wildfires. Learn about ways to help prepare your home and family in case of an emergency situation. And, get tips on recovery if you've been affected by a recent disaster.

Visit the Disaster Help Center

Additional resources:

ECC Monitor: OK