Due to recent flooding in Southern Illinois, the Illinois Department of Insurance has issued a bulletin to provide safeguards for consumers impacted by the floods. We want to make sure you’re aware of the bulletin, which is located here: http://insurance2.illinois.gov/cb/2015/CB2015-13.pdf.
Allstate has taken the following measures in adherence to the bulletin:
A moratorium has been placed on cancellations and nonrenewal notices for affected properties.
Processes are in place to ensure that, if needed, affected policy holders are granted the extensions outlined in the bulletin.
Underwriting guidelines and processes are being adjusted to accommodate the provisions in the bulletin.
If you need assistance with a claim, please contact your local Allstate Agent or call us at 1-800-54-STORM. We’re here to help you.
For a disaster-related disputes, you may contact the Illinois Department of Insurance’s toll-free complaint hotline at 1-866-445-5364, or file a complaint online at: https://mc.insurance.illinois.gov/messagecenter.nsf
If a severe weather event happens in Illinois, Allstate's National Catastrophe Team (NCT) can help. With more than 900 full-time members and a fleet of mobile claims centers, the NCT visits affected areas to help you get personalized attention during your time of need.