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Illinois Catastrophe Information

The Help You Need In Illinois.

The Illinois Department of Insurance has issued a bulletin declaring Cook, Kane, Lake, and McHenry counties disaster areas after significant flooding impacted these counties and provides safeguards for consumers impacted by the floods. We want to make sure you’re aware of the bulletin, which is located here:

Allstate has taken the following measures in adherence to the bulletin:

A moratorium has been placed on cancellations and nonrenewal notices for affected properties.

Processes are in place to ensure that, if needed, affected policy holders are granted the extensions outlined in the bulletin.

Underwriting guidelines and processes are being adjusted to accommodate the provisions in the bulletin.

If you need assistance with a claim, please contact your local Allstate Agent or call us at 1-800-54-STORM. We’re here to help you.

For disaster-related disputes, you may contact the Illinois Department of Insurance’s toll-free complaint hotline at 1-866-445-5364, or file a complaint online at

If a severe weather event happens in Illinois, Allstate's National Catastrophe Team (NCT) can help. With more than 900 full-time members and a fleet of mobile claims centers, the NCT visits affected areas to help you get personalized attention during your time of need.

The National Catastrophe Team has established the below additional drive-in vehicle inspection locations to expedite the claims process for customers impacted by this event:

Service King Collision Repair of Romeoville
1303 Naperville Dr.
Romeoville, IL 60446
Hours of operation
Monday-Friday 7:00 AM to 7:00 PM
Sat & Sun 8:00 AM to 5:00 PM
Opening Monday 6/3 at 8:00 AM

Service King Collision Repair of Naperville
604 W 5th Ave.
Naperville, IL 60563
Hours of operation
Monday-Friday 7:00 AM to 7:00 PM
Sat & Sun 8:00 AM to 5:00 PM

State Map

Call 1-800-54-STORM (1-800-547-8676) to access 24/7 catastrophe claims service.

You can call 1-800-359-1000 to report a commercial property claim. To report a flood claim, call 1-800-54-STORM, contact your agent or start your claim online.

The NCT And Mobile Claims Centers Are Here To Help.

Our mobile claims centers offer you the chance to meet with members of the NCT after your community has been affected by a severe weather event. The NCT can help you report a claim, answer questions and may be able to provide additional living expenses on covered losses.

Find out more about the NCT

Dealing With The Aftermath Of A Disaster.

When severe weather impacts your community it can be very stressful. Understanding the steps in the disaster claims process can help you ease stress and begin picking up the pieces.

Explore your options after a loss

Catastrophe icons.

Disaster Claims FAQ.

Allstate can help if you need assistance throughout the disaster claims process. For quick answers, browse our FAQs to find helpful information.

View the disaster claim FAQ

Plan Ahead And Prepare.

Being prepared and knowing how to respond can help you get through a severe weather event. Visit our Disaster Help Center to see how insurance may help protect your home or car against damage from wind, storms or wildfires. Learn about ways to help prepare your home and family in case of an emergency situation. And, get tips on recovery if you've been affected by a recent disaster.

Visit the Disaster Help Center

Additional resources:

ECC Monitor: OK