The Allstate Claims Organization has a mission to become the best claim organization in the industry and to gain and sustain a significant competitive advantage through enlightened strategies and inspired levels of performance.
To accomplish this mission, Claims is building a team of topnotch specialists, the front-line professionals, who make a real difference in the lives of our customers, helping them to have peace of mind.
Claims is directly accountable for achieving outstanding claim service performance in customer satisfaction and loyalty. Allstate continues to develop, test and implement claim processes, and continues to define best practices which address industry-related challenges and customer preference. As a result of creating best practices, we create a first-class claim organization.
The core responsibilities for Claims employees include: Ability to communicate effectively with our customers and vendors. Ability to problem solve and make effective decisions. Demonstrated negotiation skills and ability to persuade. Ability to investigate details and conduct research on facts. Ability to maintain business relationships.