Claim Satisfaction Guarantee

Claim Service So Good, It's Guaranteed.

We're so sure that you'll have a good claim service experience that we've created a Claim Satisfaction Guarantee — no other insurance company makes a promise like ours.

With the Claim Satisfaction Guarantee only from Allstate, if you're not happy with your auto claim for any reason, Allstate will give you your money back. No questions asked.

The Claim Satisfaction Guarantee is included free with standard Allstate policies. It's another way Allstate is changing car insurance for good.

How It Works:

  1. You're an Allstate customer in a state where Claim Satisfaction Guarantee is available (click here for availability).
  2. You have a car accident after the date Claim Satisfaction Guarantee became available in your state.
  3. We pay your claim, but you're not happy with your experience.
  4. You send us a letter within 180 days of the accident explaining why.
    Here's the address:
    Allstate Insurance, CSG
    P.O. Box 11904
    Roanoke, VA 24022-9933
  5. We give you your money back: up to a six-month credit on your car insurance premium for the car involved in the claim.
Claim Satisfaction Gurantee. Fast | Fair | Hassel Free

Subject to terms, conditions & availability for a limited time on standard auto policies & all TX auto policies. Premium credit varies based on vehicle involved & underlying policy term. In VT, this feature is called the Claim Satisfaction Commitment. Allstate Property and Casualty Insurance Co. & Allstate Fire and Casualty Insurance Co. & their affiliates: Northbrook, IL. © Allstate Insurance Co.
Click here for additional terms and conditions.

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