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Claim Satisfaction Guarantee

Claim service so good, it's guaranteed

No other insurance company makes the same promise. If you're not happy with your auto claim, the Allstate Claim Satisfaction Guarantee means you'll get your money back—no questions asked. And, it's included for free with standard Allstate policies.

Contact an agent to learn more about the Claim Satisfaction Guarantee.

How does it work?

If you're thinking about taking advantage of the guarantee, there are a few things you should know.

  1. You must be an Allstate customer in a state where Claim Satisfaction Guarantee is available.
  2. The covered loss must have occurred after the date Claim Satisfaction Guarantee became available in your state.
  3. We've made a payment on your claim, but you're not happy with the experience.
  4. You'll need to send a letter within 180 days of the accident detailing your complaint and mail it to:
    Allstate Insurance, CSG
    P.O. Box 13084
    Roanoke, VA 24031-3084
  5. We'll give you a six-month credit on your car insurance premium for the car involved in the claim.

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Drive with quality coverage on your side. Allstate auto insurance can help you stay protected on the road.

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Subject to terms, conditions & availability for a limited time on standard auto policies & all TX auto policies. Premium credit varies based on vehicle involved & underlying policy term. In VT, this feature is called the Claim Satisfaction Commitment. Allstate Property and Casualty Insurance Co. & Allstate Fire and Casualty Insurance Co. & their affiliates: Northbrook, IL. © Allstate Insurance Co.
Click here for additional terms and conditions.

Many factors go into the cost of your auto insurance policy, including how you purchase the policy: online, through a call center, or with an agent.
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